Area ManagerMetroMart

Metromart is the #1 online grocery platform in the Philippines. We are partnered with the largest supermarkets in the Philippines and over 300 specialty stores, including SM Supermarket, Robinsons Supermarket, Landmark, S&R, The Marketplace, Shopwise, All Day Supermarket, Pet Express, True Value, Handyman, Toy Kingdom and many more. Our service is present nationwide in 77 cities.Job Responsibilities:In this role, the primary responsibilities will include (but are not limited to):Stakeholder ManagementRegularly engage with the CEO, COO and Operations team to provide updates on cluster performance, challenges, and opportunities.Seek guidance and alignment on strategic decisions and major initiatives that impact the assigned area.Share RS community insights and customer feedback to help refine operations development strategies.Provide input on staffing requirements, supply chain adjustments, and delivery logistics to meet the additional volume efficiently.Contribute to strategic planning sessions with the executive team to align area goals with the company's broader objectives.Prepare regular reports for the management team on store and team performance.Attendance and Tardiness ManagementTrack and manage attendance and tardiness issues of shoppers, runners, store coordinators and dispatch team.Implement corrective actions and attendance policies as necessary.Performance ManagementMake sure that all direct reports receive feedback regarding their actual and KPI targets to maintain consistently high productivity levels.Continuously monitor and report on KPIs for each store and teamTrain, and mentor store coordinators, dispatching teams, shoppers, and runners on how you can be more effective in collaborating as a teamEnsure company policy is strong enforced across the teamImplement a performance management plan and make corrective actions as necessary.Conduct weekly team meetings to align priorities and strategize on achieving OTD targets.Foster a positive and collaborative work environmentOn-Time Delivery (OTD) Management:Collaborate with analytics teams to identify gaps in OTD for driver community operations.Formulate action plans and update processes to improve OTD.Implement strategies to bridge gaps between couriers, shoppers, store coordinators and dispatching teamContinuously monitor and report on OTD performance, adjusting strategies as necessary.Qualifications:Bachelor's degree in business administration, supply chain management, or a related field (preferred).Proven 2+ years' experience in multi-store management, operations, or logistics. - Strong leadership and team management skillsCan effectively coach, train, and upskill his team.Excellent problem-solving abilities.Analytical mindset with proficiency in data analysis.Effective communication and interpersonal skills.Ability to work in a fast-paced and dynamic environment.Results-driven and goal-oriented.Knowledge of local retail and delivery regulations (a plus).Willing to report onsite in Poblacion, Makati
MetroMart

Makati City, Metro Manila
Permanent
Full-time