ar Administrator emeaWestcon-Comstor

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AR Administrator EMEA in Manila at Westcon-Comstor
Date Posted: 7/10/2022
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Job Snapshot
Employee Type:
Full-Time
Location:
Job Type:
Experience:
Not Specified
Date Posted:
7/10/2022
Job Description
JOB DESCRIPTION
We are looking for a professional, friendly team member to contribute to the success of our Customer Services Operation. As a Customer Service and Dispute Coordinator, you will be responsible for managing a wide range of enquiries from our external customers relating to; Returns, deliveries, and invoice queries. This will involve working with multiple internal teams and building relationships with third party carriers and vendors.
DUTIES & RESPONSIBILITIES
Respond to customer's requests promptly in a professional, polite, and friendly manner
Obtain and evaluate all relevant information to handle inquiries and complaints in a prioritized manner
Build and maintain business relationship with customers, ensuring actions are processed promptly and accurately
Dealing directly with customers either by telephone or electronically
Direct requests and unresolved issues to the designated resource through the workflow tools
Keep records of customer interactions, transactions, inquiries, comments, and complaints
Record details of actions taken, using workflow tools
Manage administration
Keep customers up to date with the status of their query
Customer Service Activities:
Creating and Managing RMA's
Finance queries and incident management/resolution with finance
Resolving Delivery issues
Providing product information i.e. Serial numbers, weights, and dims
POD's
POSITION REQUIREMENTS
Must have strong organisational and time management skills
SAP experience and advantage
Intermediate Excel and Word
Team player with the ability to also work independently with little supervision
Strong problem-solving skills - proven experience in understanding and solving problems
Professional phone manner is essential
About Westcon-Comstor
Westcon-Comstor (WestconGroup Inc.) is a global technology distributor with worldwide capabilities in Cloud, Global Deployment and Services, and category-leading Security, Unified Communications and Collaboration, Networking and Data Center technology Practices. Combining expert technical and market knowledge with a uniquely collaborative engagement model, the company is transforming technology distribution through its digital and physical products and services delivery. The company works with its partners to deliver results together through an investment in enablement programs and its associates' dedication to creating an exceptional partner experience. Westcon and Comstor are the company's go-to-market brands, offering customers a strong portfolio of market-leading and emerging vendors. With teams in 110 offices in 70-plus countries across six continents, Westcon-Comstor provides services to more than 170 countries.
Westcon-Comstor

Manila City, Metro Manila
Permanent
Full-time