applications EngineerSolarWinds

Job Description:
Overview
At SolarWinds, we're a people-first company. Our purpose is to enrich the lives of the people we serve-including our employees, customers, shareholders, Partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.
The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We're looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you're looking to build your career with an exceptional team, you've come to the right place. Join SolarWinds and grow with us!
Your Role:
Are you someone who wants to further your technical background in your career? As an Application Engineer, you'll have a significant impact on the growth of our business through our technical support. We look for candidates who are competent and committed to the SolarWinds mission and display exemplary attitude.
As the successful candidate you will be responsible for providing world-class technical support for our global customers utilizing our award-winning network management software. Answering technical support questions via telephone, email and other channels as defined you will possess both technical credentials and a friendly consultative approach to solving customer problems.
Responsibilities
Respond to and/or initiate technical troubleshooting sessions with customers - via phone, email and remote session
Interact with customers at all levels, with demonstrated ability to communicate with both the very basic user to the technically advanced (Network Administrators, System Administrators, CIO, etc.)
Manage and work support tickets per industry best practices and utilizing existing CRM systems
Effectively communicate technical information to non-technical customers
Coordinate the resolution of technical issues with Advanced Support Teams and escalate issues per pre-established guidelines
Contribute to our Knowledgebase (author and edit knowledge base articles)
Maintain working lab systems to facilitate reproduction of customer issues
Other related duties as appropriate and required
Ability to multi-task
Reports to the Technical Support Manager
Qualifications
At least 4 years of demonstrated experience in Network Administration/System Administration including experience with installation, service and administration of a medium to large multi-server environment.
Minimum 4 years supporting and administering network devices and systems including: routers, firewalls, switches, or wireless access points.
Support and administer the following:
SQL servers (backup procedures, database maintenance, common SQL scripting)
Linux Environment
Detailed knowledge and demonstrated experience on the following:
scripting using Perl, Bash & Powershell
Windows Server 2012/2016 logging and reporting concepts
Microsoft Windows platform (Windows 8 and 10, Windows Server 2012 and 2016)
Event Viewer, Group Policy, Active Directory, Microsoft SCCM, Certificates, TLS/SSL and WMI
Solid understanding on the following:
Security Compliance Standards
common network services like DNS, Web Servers (IIS, Apache), FTP Servers, Email Servers, and Database Systems Administration.
networking protocols TCP/IP, UDP, SMTP, FTP, HTTP, SNMP, Syslog, SSH etc.
Virtual appliance hosted on Hyper-V, VMWare, AWS or Azure
Advanced troubleshooting experience on the following:
PC hardware/software
Servers - Windows 2012/2016
Network device - Cisco, Juniper
Browsers
Experience in a 24/7/365 work schedule environment.
CCNA, Microsoft Certifications, SolarWinds Certified Professional (SCP) or has experienced in working with Solarwinds Products is an advantage.
SolarWinds

Fort Bonifacio, Makati City, Metro Manila
Permanent
Full-time