Application SupportSM Retail Inc.

Job Description
Job Purpose
The IT Support Specialist for Digital Commerce Support Team provides in-depth support to maintain success of the Ecommerce platform such as WMS, OMS and PIM. The position will report to the manager of Support Team Omni Channel.
Responsibilities
Administration and 1st and 2nd level support of eCommerce platforms (Shopify, WMS, OMS, etc)
System and process monitoring and report generation
Incident and problem handling in complex and distributed application environment
Solving reported and pro-actively found issues using support functions available within the supported systems / applications
Detailed error analysis throughout the application landscape, identifying and categorizing issues to provide a root cause analysis, developing workarounds for business users until upcoming releases or emergency patches
Ticket ownership, ensuring timely response, follow-up and communication with any involved party in order to find a quick solution to the problem
Documenting and extending of knowledge base; ensuring Know-How transfer within the team
Key Qualifications (Background, Experience, etc):
Bachelor's Degree in Computer Science or related discipline that understand the online landscape and technical and product support
With Production support experience at least 2-3 years
Application Troubleshooting and Testing experience
Operating Systems knowledge Windows, Linux/Unix and scripting language; Excel data manipulation
ITSM Management tool experience
Good communication skills, oral and written
Good interpersonal skills