Application Support technician- start asapV-call Center Link (vcclink), Inc.

Description
Responsibilities:
-Provide remote application support assistance to clients from the office or onsite
-Escalate to 2nd & 3rd level support resources as appropriate
-Provide exceptional customer service at all times
-Troubleshoot, document, and refine internal processes
-Follow the standard policies and procedures
-Update & maintain the Helpdesk Call Logging system (zendesk.com)
-CRM database management (zendesk.com)
-Promote services to enhance customer experience, products & revenue
-Break-fix according to company standards
-Follow up on open incidents and keep the customer informed
-Contribute to and maintain the internal knowledge base
-Ad hoc projects as requested by the Client Services Manager
-Data entry and system set up for new clients
Qualification:
-Excellent written & verbal communication skills
-Excellent problem solving & troubleshooting skills
-At least 3 years' experience in a similar role working for an offshore company
-Excellent customer service skills
-Display a willingness to learn & a positive attitude
-The ability to understand technical problems & deliver solutions
-In-depth Windows & networking knowledge
-Point of Sale experience will be highly regarded
-Can work with minimal supervision
-Willing to work on 4/11 shift with 3 consecutive days off
-Must be willing to work on a Mid-shift schedule
Kindly attach your most updated resume or CV for us to better understand your profile and we'll give you a call as soon as possible!
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 3
Language(s): English
Availability for travel: No
Availability for change of residence: No

₱ 30,000.00 monthly ·  Manila, National Capital Region ·  Today, 11:47 PM
Work type
Full Time