Application Support Specialist (Atlassian)ease solutions Pte Ltd

Provide subject matter expertise during implementation and maintenance phases
Estimate and implement change requests to product configuration
Provide detailed problem analysis, resolutions, or workarounds by following existing support workflows, protocol and procedures which are established in the support teams.
Mentor / train support team members and recommend corrective actions to resolve product related issues.
Review current processes and workflow to identify opportunities for continuous improvements.
Ensure that new processes and remediation are documented comprehensively and communicated to the respective team members.
Perform the role of an application administrator for specific tasks and systems within the support domain.
Administer and maintain the knowledge base articles and FAQ for respective applications.
Requirements
Candidates should have the following qualifications and competencies;
A degree/diploma in IT or related engineering discipline.
Good knowledge of system administration (Linux and WINDOWS system).
Possess good administrative knowledge of Jira
Preferably with knowledge of other Atlassian tools
Basic knowledge of scripting languages and/or Java is an added advantage
Very good communication skills in English (both written and spoken).
Effective interpersonal skills coupled with a positive work attitude.
A team player and proactive in identifying areas of improvements within the internal support domain.
Basic knowledge of data base query language (SQL).
Benefits
Paid Time Off
Flexible Working Time
Medical
Workable

Cebu City, Cebu
Permanent
Full-time