Application Support - level iiArch Global Services

Responsibilities
Provide technical support on all internal and external applications.
Ability to troubleshoot complex software related issues and resolve issues in a timely and efficient manner.
Analyze, resolve and/or accurately reassign IT related problems and issues.
Work cross-functionally on software implementation, upgrade, and change order projects.
Document tasks/activities within the ITSM (i.e. Service Now, JIRA) system to ensure conformance with IT, SDLC, and security standards and requirements.
Qualifications
Technical Skills
Proficiency Level
Required (R) /Optional (O)
Application Support
3/4
R
System Configuration Support
2/3
R
Windows Operating System
3/4
R
Active Directory (AD)
2/3
R
Exchange/Outlook/Office 365
2/3
O
LAN/WAN Network Technologies
2
O
DNS/DHCP
2
O
Citrix
2
R
Microsoft Azure
2
R
Network Shared Drives / SharePoint
2
O
Remote Support (Log Me In 123/Team Viewer)
2
R
Required Skills/Experience
Must have 3 or more years working with reinsurance software applications.
Experience troubleshooting software applications.
Excellent communication and verbal/written skills with the ability to interact with a diverse group of stakeholders.
Experience documenting processes and procedures as it pertains to software applications and implementations.
Software Implementation experience is a plus.
Strong understanding of the Windows Operating System.
Education
BS in Computer Science, Engineering, Mathematics, Economics, Information Management, Statistics, or other IT related fields.
The Company
Arch Global Services offers competitive pay and a comprehensive benefits package. Additionally, Arch is committed to helping its associates create what's next by providing access to a variety of programs supporting your professional development and a culture that encourages innovation, collaboration and professional growth. We seek talent that thinks innovatively, values collaboration and will go the extra mile to serve our customers and develop our company. We also have a little fun along the way, check out our .
Arch Global Services

Quezon City, Metro Manila
Permanent
Full-time