Application Support EngineerYempo

We have an exciting opportunity for an experienced Application Support Engineer to work during the day shift. The core of this role is second-level support for the client's computer applications such as assisting customer queries, understanding how applications work, acting as the go-to person for customers and software developers, reviewing customer feedback, and identifying trends. We provide specific training and support for our roles and products.
We currently offer work-from-home (WFH) arrangements, until the quarantine is fully lifted and we are ready to move back to our office in Makati. You must be WFH-capable with strong internet connection and equipment.
When you join Yempo, you'll receive the following benefits:
Highly competitive salary - paid weekly!
HMO enrollment on commencement
HMO dependent added for each year of service
20 vacation days and 7 sick days per year
Annual performance bonus and incentives
Annual salary reviews and increases
Free cooked rice, snacks, and hot drinks
Company polo shirts
Bright and cheerful, open-plan work environment
Working with prestigious clients, and highly professional and friendly co-workers
Our Client
If you are selected for this position, you will be assigned to serve our Sydney-based client, a developing global company providing port logistics solutions to the global port community.
They develop and maintain a suite of tailored and integrated products to help streamline operations, enhance efficiency, and optimise productivity throughout the supply chain. Their customers include shipping lines, port and terminal operators, freight forwarders, customs brokers, third-party logistics, trucking companies, rail operators, importers, and exporters.
They are passionate about people like you! They take time to hire the right people, invest in their development and growth, offer opportunities for career advancement, and understand the importance of creating an engaging and fun work environment. They are a values-driven organization that understands that all good relationships are based on mutual respect and understanding.
Your Responsibilities
In this role, the you are expected to:
Resolve issues escalated by the Level1/Level2 Service Desk and assist during critical incidents
Understand the platform architecture, application framework, and be the subject matter expert on all products and services
Understand complex product configurations and their uses in solving business challenges
Use problem management and root cause analysis to identify permanent solutions to problems and reduce their number and duration
Handle data modifications and batch operations on behalf of customers
Handle the configuration of new features and/or config changes on behalf of customers
Participate in reviewing requirements for software enhancements and new projects
Act as a mediator between the service desk, product managers, business analysts and developers
Participate in product maintenance and project release meetings on behalf of service delivery, and provide training to the service desk and systems teams
Ensure availability, performance, and resilience at the application layer for all customers
Pro-actively identify improvements to applications and services using trend analysis and customer feedback, to enhance end user or support experience
Contribute to internal and external product documentation
Adhere to individual, team, and department KPI's that are set by management
Other duties as directed from time to time
Your Qualifications
Required
A degree or equivalent experience in Computer Science
Minimum of 3 years' experience in a similar role
SQL experience
ITIL
Desired
EDI or B2B messaging technologies
Programming/software development experience
Experience with Azure or Amazon AWS
Experience with configuration management and automated deployment tools
Yempo

Makati City, Metro Manila
Permanent
Full-time