Application Support engineerEnshored

Responsibilities:
●Demonstrable experience in application support for external customers as a L2 or L3 support engineer - this is not a call centre type role with a well defined script to follow
● Excellent communication skills, both with customers and internal technical teams
● Comfortable challenging and raising issues at any level
● Analytical and methodical approach to solving problems
● Very inquisitive and a natural problem solver
● Experienced in a software support role and with liaising with engineering teams, and able to translate technical back into customer language
● Keen to be hands-on and actively involved in issue resolution
● Experience supporting customers in an enterprise environment, building long-term relationships with key contacts
● Knowledge of SQL - able to write and run scripts
● Experience working with software integrations - using Azure Data Factory ideally
● We host our customers within Microsoft Azure, so knowledge of this cloud provider is key, ideally you'll have an Azure certification
● Our software uses technology such as Vue, Json, .net, SQL, an understanding of all or some of these is mandatory
● Tickets are managed in Freshdesk, and internally we use JIRA to communicate with engineers and slack as a general communication tool. We are currently on google suite but likely to migrate to Microsoft including Teams, Office etc in 2023. Knowledge of these tools is an advantage.
● We work with global enterprise customers such as PwC, Deloitte, Grant Thornton, so an understanding of how large professional services firms like this operate would be awesome.
Summary of role requirements:
Flexible hours available
2-3 years of relevant work experience required for this role
Working rights required for this role
Expected start date for role: 31 October 2023