Application Support engineer (operations engineer)Nityo Infotech Services Philippines Inc.

JOB DESCRIPTION:
Responsible for managing support issues and ensuring they are dealt with in taking follow-up actions to ensure issues do not re-occur.
Ownership of customer production priority issues
Responsible for problem analysis and resolution of customer production priority issues within SLA.
Responsible for all customer and internal communications on customer production priority issues
Managing the Support JIRA queue ensuring issues are reviewed and assigned within SLA.
Responsible for ensuring follow up on all open support tickets ensuring they are reviewed by the assignee and progressed within SLA
Provide training and guidance to internal teams (Senior Level)
May need to provide on-call support
Requirements:
Candidate must possess at least a Bachelor's/ College Degree, Engineering (Computer/ Telecommunication), Computer Science/ Information Technology or equivalent
Must have at least 4 years related work experience
Linux/Unix administration skills required, knowledge of scripting is a plus
Working knowledge of Java, JBoss, Apache Tomcat, Oracle, SQL, Postgres, CVS/SVN, XML
Strong analytical and investigative skills
Implementation work experience (for the senior role)
Excellent customer service, communication, and interpersonal skills
Experience knowledge of Enterprise monitoring solutions
Development (Java) and scripting skills
Quick learner with a willingness to share knowledge and ideas.
Self-motivated
Team player
Temporary WFH but must be amenable to work in Makati
Can start ASAP
Amenable to work in Graveyard Shift/ Night Shift