Application specialistCeridian

Application Specialist
Manila Bay, Philippines ● Manila, Metro Manila, Philippines ● Metro Manila, Philippines ● Quezon City, Metro Manila, Philippines ● Taguig, Metro Manila, Philippines ● Virtual Req #11958
Thursday, May 12, 2022
Ceridian is a global leader in Human Capital Management technology. Simply put, we allow our customers to do the most complex things well (HR, Payroll, Benefits Administration, Workforce Management and Talent Management) and do them to scale.
Makes Work Life BetterTM is our brand promise, not only to our customers, but to our employees as well. Our flagship platform, Dayforce, helps leaders make smart decisions based on data, strategy and intelligence that create value and maximize productivity.
How do we make work life better?
By delivering an award-winning product, conceptualized and developed by award-winning leaders, that result in award-winning customer employee experiences
By hiring highly innovative, diverse talent that fully embraces and embodies our core values in everything they do: Customer Focus, Equity, Shared Ambition, Agility, Transparency, Optimism
By using modern technology, such as voice-activation with Dayforce Assistant and access to your money as soon as you earn it with Dayforce Wallet to stay in rhythm with the evolving demands of our 4 million global users
We understand that no matter where you are, choosing a new employer is always one of life's most stressful events. We encourage you to check us out at Ceridian.com to learn more about how we are impacting the world of work for our customers, employees and you!
About the opportunity
This is an excellent opportunity to join a rapidly growing leading innovator in next-generation Human Capital Management (HCM) solutions in a technically challenging and rewarding role. Through our training and mentoring program, you will develop deep technical expertise and gain valuable business and industry related experience. The ideal candidate is looking to grow his/her career within our Customer Support team and thrives in a highly collaborative and fast paced environment.
The Reporting team regroups a bunch of passionate and dynamic folks who has the responsibility to deliver support on the Dayforce Reporting & Analytics features to all Ceridian's Dayforce customers. Your role as an Application Specialist is to provide top notch support experience through excellent technical and function skills. You will have the opportunity to work with clients and colleagues around the world, get exposure on different legislations, fields, technologies and experience the diverse cultures.
What you'll get to do
Providing rapid response and resolution to incidents by applying technical and functional knowledge
Deliver customized solutions in accordance with agreed schedules, procedures and standards
Program and script tasks as required
Cross collaboration across departments to drive completion of tasks
Use effective communication/interpersonal skills to deliver excellent customer service
Effective documentation of actions/investigations and solutions on CRM system
Evaluate and channel risks, challenges to Senior colleagues and Manager
Meet Productivity and Quality expectations "Support KPI"
Take full ownership and follow on assigned projects, create visibility to key stakeholders
Use logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Maintain a high level of client satisfaction
Contribute to support knowledgebase
What's in it for you
Encouragement to be the best version of yourself at and away from work:
YOUnity diversity and inclusion programs
Amazing time away from work programs
Support for your total well-being through our Live Well, Work Well programs targeting all aspects of your life
Recognition for your contributions through excellent pay, perks, and rewards
Giving where you're living: volunteer days, Ceridian sponsored events, and our very own charity, Ceridian Cares
Opportunities to fuel your career growth through numerous internal and external programs and events
Skills and experience we value
Diploma or Degree holder in any IT related field
Intermediate - Advanced SQL
1-3 years of experience in software development, testing, implementation or support environment.
Proficient in SQL, SQL Server, XML/XSLT
Understanding of PowerBi and DAX coding will be an advantage
Knowledge of software development concepts and lifecycles
Excellent communication and interpersonal skills
Excellent analytical and problem-solving skills
Excellent time management and organization skills
Strong team player
Passionate about client facing
Strong focus on quality
Autonomous and proactive
Programming experience is an advantage
Working hours
Working hours will be 8 am to 5 pm AUS (Melbourne) time #LI-Remote
Ceridian is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. We provide our employees with comprehensive benefits for various life circumstances and needs, great opportunities for career development, and a balanced lifestyle to achieve personal and professional success. We encourage all individuals to apply for positions that fit their passions.
We thank all applicants in advance for their interest in this position; however, only those selected for an interview will be contacted. If you are selected for an interview, you will be contacted by a Ceridian Recruiter with a @ceridian.com email directly from our organization.
Ceridian

Metro Manila
Permanent
Full-time