application EngineerCambridge University Press & Assessment | Manila

Job Description
Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge.
We are recruiting for an Application Engineerwho will be part of our Application Engineers Team. The role will review, maintain, troubleshoot, and correct critical production and non-production exam business systems in a busy data centre environment while maintaining best practice as suggested by ITIL, Agile, and industry principles.
Why Cambridge
At Cambridge, our unwavering commitment is to excel in education, learning, and research on a global scale. With a presence in over 170 countries, we empower millions of individuals, unlocking their potential and enabling their success. From dedicated teachers shaping young minds to visionary researchers pushing the boundaries of knowledge, we embody a relentless pursuit of enlightenment, curiosity, and understanding.
We embrace change as an opportunity for growth and progress, constantly adapting to meet the evolving needs of our customers. Collaboration and attentive listening are at the heart of our journey, as we work hand in hand with our customers and each other to innovate and discover more effective ways to achieve our goals. We believe people thrive in an environment where Trust and Empowerment are at the forefront, which is why all our new team members are provided regularisation on their first day so they can start #PursuingPotential from day one.
Joining Cambridge means becoming a part of an extraordinary institution renowned worldwide. Beyond that, you'll become a part of a vibrant and forward-thinking community that transcends tradition, fostering a culture of continuous growth and personal development. Here, we provide the perfect environment for you to thrive, supporting your professional journey and empowering you to reach your highest potential.
What can you get from Cambridge
In this role, you'll have the opportunity to collaborate with colleagues from diverse branches, expanding your horizons and enriching your understanding of different cultures. We value your wellbeing and offer stability, fostering your professional and personal growth through internal and external activities and training sessions to help enrich your skillset.
Enjoy work-life balance flexibility through our range of options, including flexible schedules, hybrid work arrangements, and generous paid leave. As a regular employee on Day One, you'll have access to comprehensive healthcare benefits, ensuring your peace of mind with coverage for dependents, group life insurance, and robust well-being programs.
Your responsibilities as an Application Engineer:
As an Application Engineer, you will oversee the operation, support, and maintenance of projects along with the Application Engineer Team.
Additionally, you will be expected to:
Manage and plan for the implementation of projects in the operational/support environments including evaluation, feasibility, technical investigations, proof of concepts, releases, changes, implementation, training, and knowledge transfer to and from other support teams.
Day to day provision of second/third line support for technologies, including handling of Incidents, Service Requests, Problem Records, Change reviews and approvals, team tasks, and security investigations, that the Exam Technology owns within agreed SLAs. Support work will be UK and Philippines hours on shifts schedule. Out of business hours support, on-call, or weekend work, will be expected based on Business Operations demand.
Organise and manage maintenance activities, including deployments, ad-hoc work packages, service improvements and patching of servers, to support business peaks following approved instructions.
Be the Application Subject Matter Experts. Produce quality up-to-date in-depth technical documentation, present technical concepts to wider audience at all levels, and conduct knowledge transfer within the team.
Build and maintain effective relationships and lines of communication within and with other teams, third party suppliers and the Business Streams to facilitate effective delivery.
You will be an ideal candidate if you have experience with demonstrating a high-performance standard in output quality, team communication, and customer-focus and if you have excellent time management skills and knowledge on Security principles and practice. Being able to adapt to work pattern changes, including holiday and weekend work, specifically with seasonally driven business demand, would also be highly regarded.
If you have at least 2 years relevant work experience, an understanding of the foundational concepts in Unix and Windows administration, and a competent background working with 3-tier application structure/s, then this role is for you.
In addition, experience, knowledge, or expertise in the following are essential:
Collaborative Agile, ITIL, QA and Development
Working knowledge of virtualization technology (VMware, Hyper-V), Automation methods and tools, Cloud technology platforms (AWS, Azure), and Shell scripting (Windows PowerShell)
Demonstrable understanding of Networking (firewall, load balancers), Database technologies, and Service Management Processes
Proficiency in IIS and Apache Tomcat in a web hosting environment, JAVA and .NET application support, Active Directory (LDAP, DNS, DHCP)
Please refer to the attached JD for further details on the role.