application AnalystGrundfos

About our Company
With over 17 million pumps produced annually and over 19,000 employees in more than 55 countries, Grundfos is today one of the world's most established manufacturer of pumps and pumping systems. Our products satisfy the markets' needs for effective, trusted, and highly efficient solutions. We contribute to global sustainability by innovating water technologies that improve quality of life for people and maintain the planet.
Purpose of the Job
The Application Analyst belongs to a Team focused on supporting our Business users in the day-by-day operations within the Application Area of Customer Relationship Management solving the medium to high complexity tickets and collaborating with Senior Consultants in related Projects. This role will be based in our office in Manila, Philippines.
Why Grundfos?
Global values-driven organization
Great team culture and positive work environment
Wide range of employee benefits
Access to extensive internal training with global career development opportunities
Responsibilities:
(1)Application Support
Responsible to solve Tickets escalated from Level 1 Support as system bugs, requests for service and change requests
(2)Ticket Analysis
Responsible to investigate the tickets and identify the Root Cause
(3)Training
Responsible for the Level 1 Training to guarantee the correct knowledge sharing and the correct split of tickets Level 1 vs Level 2. Involved in Service Introduction when new features are going live in the system
(4)Project
Limited support of projects under the supervision of Application Consultant
Skills and Experience Required:
4-5 years of relevant work experience are needed
Master degree desirable in Sales Business
Experience with SAP CRM is Mandatory in the following Areas:
CRM Sales (Account, Activity, Opportunity, Quotation)
CRM Interaction Center (Interaction Record, Service Requests, Service Orders)
Experience with SAP C4C will be considered in the evaluation
Knowledge of other SAP modules (i.e. CS, SD, LE) will be extra bonus
This experience has to come from similar Sales companies/operations or from a Consultancy Company where proven experience can be documented
International experience from either previous jobs in Global oriented Companies or from similar experience through consultancy assignments are mandatory
More Information
If this sounds like you, please click the 'Apply' button to progress with your application.
We look forward to hearing from you.
Please note that we will only prioritize local citizens/permanent residency visa holders of the country.
If you want to dig deeper into the Grundfos universe, please visit our Grundfos YouTube Channel here: or on Facebook:
Grundfos is an Equal Opportunity Employer.
Water is our business. With our pumps and pump solutions, we set the standard and keep raising the bar when it comes to water and energy efficiency and protecting the environment. We are passionate about what we do and want to make a difference everyday.
Grundfos

Manila City, Metro Manila
Permanent
Full-time