apac people Services team (multiple levels in our hr ops shared Service centre in ph)Foodpanda

Job Description
To be the most loved everyday food and groceries destination! - that's our mission at foodpanda (small f).
foodpanda is the largest food and grocery delivery platform in Asia, outside of China. Operating in more than 400 cities across 11 markets, we continue to expand and grow in our core food delivery business, as well as in new verticals like grocery deliveries, with a strong tech infrastructure at our core. From our restaurants-partners, cloud kitchens and cloud grocery stores - foodpanda is just one tap away, getting everything you need into your hands quickly and conveniently!
We are looking for enthusiastic problem solvers to join us in scaling our platform, to digitalise businesses in Asia, uplift rider livelihoods and build a hyper-convenient platform for our customers. If you love working with technology to create solutions and are not afraid to roll up your sleeves to get things done, you will find your tribe here at foodpanda. Our diverse and high-performing team comprises people from more than 60 nationalities, and we welcome all experiences, backgrounds, and perspectives
We're looking for HR operational professionals across all levelsto join our APAC People Support, across Tier 1 and Tier 2 teams, based in Manila, Philippines. In this exciting new role, you will be focusing on creating a #magical experience for our employees based in APAC. Sounds exciting Check out the below for more details of the role and what we're looking for.
Responsibilities :
Tier 1
As a vital part of the APAC People Support Tier 1 team, you will represent the first point of contact for all our employees, providing them with the highest quality service by responding to their people-related inquiries and concerns. This includes all employee support domains including onboarding, absence, offboarding, reporting requests etc that are all within the entire employee life cycle.
Manage, monitor and maintain our internal People Portal knowledge base (Confluence) to enable self-services for all stakeholders.
Manage a wide variety of queries and questions from employees through our ticket system (JIRA) by utilising our knowledge base information to answer employee queries.
Deliver and execute common and transaction-based services for the People team to ensure compliance.
Work closely together with other People teams as well as other stakeholder groups in order to deliver high quality and timely responses and solutions to all our employees by achieving certain requirements on KPIs.
Ensure customer satisfaction of employees and provide professional customer support.
Tier 2
Provide front line services and support for our regional employees and managers
Be the point of contact in regional employee's lifecycle events/requests - from onboarding to off-boarding, promotions, transfers, terminations and any employee related requests while ensuring compliance with employment legislation and company policies
Ensure timely and accurate handling of all HR administrative processes not limited to work pass applications, employee letter request, benefits administration, etc
Prepare employee changes for payroll data and timely maintenance of employees records in HRIS systems
Partner local in-country People Ops to ensure seamless and smooth operations activities and improvement on a regular basis
Identify and drive continuous improvement initiatives in enhancing HR Operations with regional and local People Services team
Support changes in people related operations processes to support agile business growth and needs across various markets
Stay abreast of country local labor regulations
Any other ad hoc projects as assigned
Requirements
Tier 1
Exceptional communication skills, both written and verbal with a strong customer service orientation.
Strong analytical and problem-solving abilities with a keen eye for detail.
Excellent organisational skills and the ability to prioritise tasks and meet deadlines.
Understanding of HR and experience with HR systems such as Workday, Jira Service Management and Confluence are desirable.
Preferable experience with any ticketing or case management systems.
Experience in handling and manage multiple, ongoing cases and maintain objectivity
Experience in managing and developing a team.
Willingness to work on occasional public holidays due to operational needs
Tier 2
People are your passion! And you have a stakeholder oriented mindset
At least 3-6 years working experience in HR, preferably in a HR Generalist/ HR Operations role with experience
Resourceful, process-oriented with the ability to independently navigate to resolve challenges
A self-starter attitude and eye for details
Team player with excellent communication and prioritization skills
Proficient in MS Office programs and Google applications
HRIS system experience - whether change or implementation- would be a big plus
Highly pragmatic approach to think big picture and operationalize people strategies especially under tight deadlines
You display integrity, humility, excellent interpersonal skills and not afraid to roll up your sleeves to get things done
Previous experience in a startup/fast moving tech company would be a plus. Enjoy working in a vibrant and fast-paced environment
What we offer
A dynamic and challenging work environment.
A company committed to developing you personally and professionally.
A great working atmosphere with regular company and team events.
A vibrant and international team committed to diversity and inclusion.
Responsibility from day one in a fast growing and global company.
Other benefits include free food, health and dental insurance, and learning and development opportunities!
Our parent company, Delivery Hero, is a global leader in the food delivery industry processing over 3 million orders every day and operating in 40+ markets in the world, with 18,000 employees and approximately 500,000+ restaurant partners.