apac Employee Relations (er) triage partner, sr. professional (cebu/manila)JPMorgan Chase

Job Description:
JPMorgan Chase & Co. (NYSE:JPM) is a leading global financial services firm with assets of $2.5 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing and asset management.
It began operations in the Philippines in 1961 with a representative office. Since then, the firm has expanded its presence into a fully integrated franchise, comprising Investment Banking, Treasury and Securities Services, Equity Sales and Research as well as foreign exchange and fixed income trading operations. JPMorgan Chase & Co. has a number of legal entities operating in the country, including the Manila Branch of the bank, which has a commercial banking license as well as a derivatives license, and a securities company with a seat on the Philippine Stock Exchange.
JPMorgan Chase & Co. launched its Global Service Center in Manila in 2005 and in Cebu in 2010, to provide a wide variety of strategic support including analytics, finance and accounting voice-based services, transaction processing and other functions to its affiliates around the world.
Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com.
We have opportunities for Employee Relations (ER) Triage Partner position in our APAC Employee Engagement, Culture and Conduct (EECC) group.
General Responsibility
Reporting to the ER Support Lead, this ER Partner will be a part of an experienced ER Professionals who conducts triage of all ER inquiries, issues and case endorsements for proper dispositioning and assignment to the appropriate case management group.
S/He will also partner with HR colleagues and Business Managers to implement appropriate strategies, plans and interventions to develop and/or maintain a high performing work environment.
Key Responsibilities
Engages HR colleagues and Corporate Employee Relations to assist in resolving serious and/or sensitive work concerns
Executes on a robust risk and controls agenda.
Triage -- receives all inquiries and case endorsement from designated ER intake channels, analyzes the nature of the inquiry, creates or dispositions a case in standard system tools, includes all pertinent information and documents, and reassigns these to the appropriate ER case management team for handling
Maintains inventory count of all inquiries received by the APAC EECC Team, creates reports and conducts analysis to present trends and help identify recommendations for efficiencies and/or risk avoidance
Performs other ER-related tasks relating to risk and control measures -- case reopen requests, HCM separation approvals, record checks, facilitation of personal relationship declaration reviews
Key Competencies
Business & HR Acumen
Knowledgeable of HR Practices, understanding of financial impact of HR decisions, knowledge of the
financial services industry, and a global mindset to drive JPMorgan Chase & Co. business performance * Knowledge of full range of ER practices; performance development & corrective action support, code of conduct investigations, workplace issues and conflicts including management practices concerns, disputes and appeals, etc.
Knowledge of Asia Pacific employment and labor laws
Consulting & Advising
Consults and partners with stakeholders to accurately diagnose issues and provide advice and solutions that maximize business results
Provides insight to clients to assess issues/potential risks and recommends actions to reach balanced solutions. Challenges clients to question assumptions & think through problems
Adjusts readily to multiple demands, shifting priorities and rapid change
Problem Solving/Decision Making & Risk & Controls
Identifies issues using critical thinking, data analytics and judgment to make fact-based decisions and recommendations
Demonstrates and promotes expected risk/controls behaviors by holding self and others accountable to operate within established procedures/parameters and to proactively prevent and/or address risk and control issues
Can quickly review highly sensitive information, sort through fact and emotion. Can assemble the full story by pulling together facts, information and opinions from a variety of sources while maintaining relationships
Utilizes critical thinking and analytical skills regularly to identify issues and trends, develop solutions and/or recommendations to address root cause and mitigate further risk to the firm
Identifies the need for and serves as facilitator of change and innovation by using influence, an operational mindset and effective project management skills to promote engagement and participation
Uses project management skills to drive change plans and other initiatives with a focus on progress and result
Minimum Qualifications
JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/Disability/Veteran
For External Applicants:
Education/Experience Requirements
Bachelor's Degree in Business, Human Resources Management or any related courses
Minimum 3 years experience as an HR Generalist or specializing in Employee Relations required for the role
Experience in working in the financial services/BPO industry highly preferred
Knowledge and Skill Requirements
Prior experience on inventory management (categorization and tracking)
Adept in creation of reports and has working knowledge of analytics. Can work comfortably with MS Office, especially Excel and Powerpoint
Amendable to shifting schedules, day to late mid shift
About Us:
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
About the Team: Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
JPMorgan Chase

Metro Manila
Permanent
Full-time