apa central export - Team LeaderMaersk Global Service Centres India Private Limited

Job Description
Has responsibility and accountability for the team's performance against
KPIs,including Customer Experience delivery and the quality of the
process. Executes/improves and coaches the individual staff members.
Engages customers/stakeholders in the creation of value. Contributes to
continuous improvement of processes within the scope of responsibility.
Assists customers with their issues, keeping close communication with
co-workers locally in order to ensure prompt exception handling.
Delivers customer experience as outlined by HQ Centre Customer Service.
Has responsibility for 1 sub process within the cluster/OTCS cluster team. Has accountability for team deliverables. Acts as the liaison for the country teams with the GSC processing unit. Applies subject matter expertise on the process to solve common business issues. Understands the business and the customers requirements on a generic level. Has accountability for the team's adherence to standard operating procedures and Audit Compliance. Has responsibility for team engagement and performance. Has responsibility for establishing the feedback mechanism to improve the process.