analyst, senior guest strategy & AnalyticsRoyal Caribbean Cruises

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.
Position Summary:
The Sr. Analyst Guest Strategy & Analytics will support various data driven projects designed to enhance the onboard guest experience by assessing a range of data sources to deliver insights via story-driven reporting.
We are looking for a candidate with a strong passion and curiosity for market research and consumer insights, logical reasoning, analytical aptitude, and problem-solving abilities. To perform this position successfully, the individual should be a self-starter and be able to complete a project with little direction. Furthermore, the candidate must be able to perform each essential duty in a timely and accurate manner.
This role involves leading and designing programming of quantitative and qualitative research, analyzing primary and secondary data from multiple sources, and supporting our post-cruise guest satisfaction survey.
The analyst will partner with onboard revenue and other operational business owners to evaluate the impact of new policies, operational procedures, or strategical initiatives to improve our NPS score. This may include ongoing reporting as well as ad-hoc analyses including analyzing a large volume of text comments shared in post cruise survey or other channels of communications.
Essential Duties and Responsibilities:
Work closely with the various teams of Hotel Operations to understand their business challenges and objectives and identify opportunities to develop potential business improvements and efficiency gains.
Analyze guest satisfaction for various parts of the operation including Onboard Revenue, Food and Beverage, Entertainment, Guest Services, Housekeeping, and Casino
Set operational onboard guest satisfaction targets
Partner with Hotel Directors, Vice Presidents of Operations to help them understand their fleet's performance and develop action plans that correlate with the data
Aid in the development of the annual operating & strategic plan update for the Royal hotel group
Develop executive level reporting to inform senior management on fleet performance
Be a key contributor to all aspects of consumer insights reporting and analysis while ensuring timeliness, completeness, and accuracy of reporting.
Continuously refine analyses based on feedback and evolving business objectives.
Maintain project timelines and deliverables, prepare materials, and manage presentation logistics with team management.
Design rich data visualizations to communicate complex ideas, trends, and KPIs to internal business teams
Conduct product performance reviews across various operational areas to identify actionable insights, make recommendations, and influence the business by effectively communicating results to management.
Respond to ad-hoc data and analysis needs while supporting various projects.
Conduct analyses of business data, evaluate trends and pattern changes, and learn to disperse results in a format appropriate for the given audience
Qualifications:
Bachelor's degree (BA) from four-year college or university required with focus in quantitative discipline required
Equivalent combination of education and experience will be considered.
Demonstrated experience in project management
Highly proficient in Microsoft suite (Word, PowerPoint, Excel, Power BI)
Strong organizational, multi-tasking, decision making, and problem-solving abilities along with analytical aptitude, inquisitive nature, and passion for uncovering insights
Knowledge and Skills:
High creativity, strong written and verbal communication skills, and ability to work in global environment
Attention to detail
Ability to operate in a team environment
Ability to find and understand the correct data sources for a given analysis
Analyze data, research, identify patterns, and explain findings to business audiences to improve products and processes
Ability to work in a fast-paced environment while managing multiple projects and responsibilities at once
Physical Demands:
The physical demands described here are representative of those requirements employees must meet to perform the essential functions of this job with or without reasonable accommodations. While performing job functions the employee is regularly required to sit, and stand, write, review and type reports, compile data, operate a pc, communicate, listen, and assess information. The employee may move about the office complex, may travel to other office locations and may lift, push, pull or move 10-15 pounds. This position may travel. Visual requirements include distant, close and color vision, and ability to adjust focus.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. The environment includes work inside/outside the office.
We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions.
Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon.
It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment. All applicants who receive a conditional offer of employment will be required to comply with the Company's mandatory COVID-19 vaccination policy, which requires all employees who work from the Company's offices or whose job duties require them to travel to the Company's U.S. offices, ships, and/or private destinations be fully vaccinated against COVID-19 unless a reasonable accommodation is granted exempting them from vaccination for medical or religious reasons.
Royal Caribbean Cruises

Philippines
Permanent
Full-time