analyst, Security shared servicesZendesk

Job Description
About the role:
We are looking for a Security Analyst who will report directly to the Manager, Security Shared Services. The newly formed team will support the entire Security organization by helping in transitioning and executing repeatable, request and data based processes across different functions.
Zendesk's business and employee footprint are growing! This continued growth has built an opportunity to lead our rapidly growing shared services function. You will have a chance to help Zendesk establish the shared services for Security.
You should be a self-motivated individual that can manage and execute several security activities related to training & awareness, IT security, safety, vulnerability management, incident response and compliance. You must also be self-motivated and enjoy working in a multifaceted and fast-moving environment.
What you get to do every day:
Act as the first point of contact for different security processes transitioned into the shared services organization
Collaborate with process owners from different Security functions in developing and implementing processes that will increase operating efficiency of the Security Organization
Identify continuous improvement areas and work with the Security Automation Engineer to support step changes in operational efficiencies
Develop documentation, play books for new processes to be transitioned
Identify ways to optimize the process via process redesign
Shares standard methodologies with the team to improve Security on all levels
Participate and perform compliance operations such as performing periodic user access reviews for in-scope systems for various compliance frameworks (SOC2, SOX, PCI etc.)
Work with Senior Analysts to improve control efficiencies, design and operating effectiveness of security controls
Participate in external audit walkthroughs, capture audit evidence and perform internal audit testing for various controls
What you bring to the role:
BA/BS degree in a related field and a minimum of two years experience in IT audit, Information Security, and/or Compliance
Experienced in working on a shared services environment to help build standard operating procedures and processes
Demonstrable ability to optimally plan, prioritize and handle work activities to meet stakeholder expectations and specific Service Level Agreements;
Familiarity with Security concepts such as password authentication, 2FA, access control, identity management, dashboard creation, incident, vulnerability, organizational change, and data security/classification
Ability to rapidly adapt to new tools used in day to day engagement such as G-Suite (Google Docs, Google Sheets), Zendesk support (particularly Guide and dashboards), Atlassian (Jira, Confluence), Github, etc.
Ability to communicate clearly across cultural and geographic boundaries along with at an appropriate level of detail.
Enthusiasm to learn new applications and conceptualize impact on security and compliance standards
Familiarity with global data protection, cyber security concepts, privacy laws and SOX (or similar framework) is a bonus
Light programming experience and technical expertise with scripting language (such as Python), and/or general API development/configuration also a bonus
About Zendesk - Champions of Customer Service
Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world. Learn more at .
We believe in service. about how we provide support to our local communities with volunteering, grants and product donations.
Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please .
U.S. Applicants Only: Consistent with Zendesk's emphasis on employee wellness and our shared interest in public health, Zendesk requires all U.S. employees to provide proof of full vaccination against COVID-19. Zendesk will consider accommodations for reasons recognized by applicable law. Zendesk prohibits discrimination and will not tolerate discrimination based on a person's disability, physical or mental conditions, religion, or any other status protected by law.
Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.
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Zendesk

Manila City, Metro Manila
Permanent
Full-time