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analyst, Business systems analysisConcentrix

Workplace: MetroManila, Quezon, Manila
Salary: Agreement
Work form: Full time
Posting Date: 17/09/2021
Deadline: 16/10/2021

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Job Title: Analyst, Business Systems Analysis
Job Description Looking for a Business Analyst who will be the vital link between our information technology capacity and our business objectives by supporting and ensuring the successful completion of analytical, building, testing and deployment tasks of our software solutions that include home grown & 3rd party.
The candidate should be a self-learner and should exhibit professionalism. The candidate should be able to work independently and work under aggressive deadlines.
Key Duties and Responsibilities
Experience in eliciting requirements and testing
Experience in analysing data to draw business-relevant conclusions and in data visualization techniques and tools
Strong written and verbal communication skills including technical writing skills
Define configuration specifications and business analysis requirements
Own and develop relationship with partners and work with them to optimize and enhance integration
Help design, document and maintain system processes
Report on common sources of technical issues or questions and make recommendations to the product team
Communicate key insights and findings to product team
Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer
Communicate with internal colleagues to understand the needs of the client and the organization
Work with external stakeholders to understand and investigate feedback into the service/function/product provided
Use data modelling practices to analyse findings and create suggestions for strategic and operational improvements and changes
Consider the opportunities and potential risks attached to the suggestions made
Identify the processes and information technology required to introduce the recommendations
Gain agreement, usually from senior management, of the best method of introducing the recommendations to the business
Communicate the benefits of the recommendations across departments and help to address any uncertainty and concern
Produce written documentation to support the work, report on the findings and to present to the stakeholders when necessary
Support the staff and teams in making the recommended changes, including helping to resolve any issues
Ensure plans are made and processes are created to evaluate the impact of the changes made, including taking responsibility for overseeing and reporting on this evaluation
Complete knowledge of the Software Development Life Cycle
Solid knowledge agile methodologies like Scrum & Kanban
Ability to write user stories & acceptance criteria
Able to validate the functional & User acceptance test cases
Excellent knowledge of the Contact Centre Processes, Contact Centre KPIs and related metrics
Knowledge of automated dialers and ACD systems
Good knowledge of SQL - DML commands
A high level of mathematical ability
The ability to analyse, model and interpret data
Location: PHL Quezon City - CyberOne Eastwood
Language Requirements:
Time Type: Full time
Concentrix

Other Info

Quezon City, Metro Manila
Permanent
Full-time

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Concentrix

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Concentrix jobs

Santa Rosa, Calabarzon


Position analyst, Business systems analysis recruited by the company Concentrix at MetroManila, Quezon, Quezon, Manila, Joboko automatically collects the salary of , finds more jobs on Analyst, Business Systems Analysis or Concentrix company in the links above

About the company

Concentrix jobs

Santa Rosa, Calabarzon

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