airtime Services agent (remote)KVH Industries

OverviewExperienced Customer Service Agent role will provide professional, courteous, and high-quality customer service by accurately processing customer activation and change requests to their subscription services, answering questions about KVH product offerings, responding to billing inquiries, processing customer payments, provisioning services, presenting customers with upgrade opportunities, and other general customer service duties. Full time, remote position.Responsibilities
Consistently provide excellent customer service that exceeds customer expectations and promotes customer retention.
Learn, understand, retain and demonstrate product/process knowledges.
Provide recommendations to potential and existing customers with available service offerings to include upgrade opportunities
Provision customer KVH systems via online systems/databases and based on internal processes, including written correspondence regarding activation confirmation information.
Closely follow established department work instructions to maintain order and account accuracy.
Assist in maintaining data integrity with participation in data management audits and reconciliations.
Exceed Airtime Services established quality and service metrics.
QualificationsRequired:
Fluent in verbal and written English
Leadership experience amongst a global support team
Minimum of 3 years working with a Satellite Internet provider
3+ years Customer Service and/or Data Entry Experience
Proficient in Microsoft Office suite
Recommended:
Associate's degree or higher preferred.
Flexibility to work varying and changing shifts
Organized and detail oriented
Adaptable to process, policy, and other changes as part of a dynamic environment
Strong, professional customer support skills, including strong verbal and written communication skills
KVH Industries

Makati City, Metro Manila
Permanent
Full-time