Airport services agent - manilaQatar Airways

We have an exciting opportunity to join our team as an Airport Service Agent. This role is based at our station in Manila, Philippines.
You will support the operation by providing five-star service to customers at the airport terminal and help create an enjoyable airport environment for customers whilst travelling. You will ensure a quality service and adherence to safety policies and security standards.
Specific accountabilities include:
Liaising with check-in, transfer desk and other related areas for the smooth acceptance of passengers
Escorting and directing arriving and departing passengers to the respective areas such as hotel desk, visa counter, transfer desk, premium lounges and boarding gates
Assisting the Duty Officer in handling company materials and records
Liaising with the Ground Handling agent (GHA) for quick processing of hotel and transfer passengers
Ensuring passengers are assisted smoothly through airport facilities
Performing other related duties for the purpose of ensuring the efficient and effective functioning of the work unit
Supervising GHA staff during all flights to ensure QR standards of service quality is maintained
Organizing check-in counters and coordinating documentation issues
Qualifications
To be successful in this role, you will need a High school qualification combined with a minimum of two years of experience in a similar customer facing role within the airport environment. Knowledge of airport functions including passenger and baggage handling, Weight and Balance, and Dangerous Goods Regulations is required.
You will need to be fluent (written and spoken) in English to perform this role.
Ability to work shifts, including weekends, is essential.
You must also have the right to live and work in Philippines to be considered for this role.
Qatar Airways

Manila City, Metro Manila
Permanent
Full-time