Airport product support specialistCAE

Role and Responsibilities
CAE is a high technology company, at the leading edge of digital immersion, providing solutions to make the world a safer place. Our flight services business delivers software solutions to more than 150 airline customers.
Here are few reasons why folks love working at CAE!
· Meaningful work that drives professional development
· Ability to enter and grow within the technology industry
· Work in a collaborative environment
· Be part of a high-performance team
Your Role & Main Responsibilities
Key responsibilities will include, but are not limited to:
Provide customer service support and address customer needs in a timely manner.
Troubleshoot and escalate client issues via email, phone and ticketing system
Assist in diagnosing and correcting problems on customer environments
Gather client feedback and provide feedback to internal stakeholders
Maintain strong support relationships with clients
Resolve complex issues by using either the GUI to configure the system properly or through back-end updates to the application and/or database
Documenting issues and solutions as required
Perform administrative tasks as required.
Qualifications:
2-4 years related experience
Ability to handle multiple projects simultaneously
Ability to work under pressure
Ability to work flexible shifts and to adapt to changing work schedules.
Advanced computer software skills
Advanced knowledge/experience on Microsoft Windows OS is required (knowledge on Windows Server is a plus)
SQL knowledge is required
UNIX/Linux knowledge is a plus
Good written and verbal communication skills
Fluency in English
Technical Support Requirements:
Experience in help desk software
Strong problem-solving skills
Creative thinking
Previous experience in tech support or a similar job
Attention to detail
Teamworking
#LI-ML1
Position Type
Regular
CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.
Equal Employment Opportunity
At CAE, everyone is welcome to contribute to our success. With no exception.
As captured in our overarching value "One CAE", we're proud to work as one passionate, boundaryless and inclusive team.
At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability or age.
The masculine form may be used in this job description solely for ease of reading, but refers to men, women and the gender diverse.
CAE

Manila City, Metro Manila
Permanent
Full-time