agency Management officerSecurity Bank Corporation

The Role
As Agency Management Officer, you will manage the performance of Accredited Collection Agencies to achieve the targets while complying with the service level agreement, policies, procedures, code of conduct, and regulations.
How you'll contribute
Monitor multiple delinquency buckets performance and trends at the agencies
Propose proper actions to agencies to address any strategy changes required to achieve collections target
Ensure agency collectors comply with service level agreement, company policy, procedures, and code of conduct at all times
Monitor the agency's performance to ensure that team can achieve the targets.
Provide daily collection forecasting and propose appropriate action to achieve the collection targets
Motivate, supervise, and coach agencies on tasks
Share and advise on problem-solving solutions
Monitor in order to ensure agencies have a dedicated workforce and create an effective and efficient team.
Supervise, monitor, and coach agencies to maintain service quality, including solving customer complaints
Ensure accurate and timely billing and payout
Perform operational control and monitor agencies according to company targets, service level agreement, policies, procedures, and regulations
Perform regular audits of the agencies
Host regular meetings with the agency management team to provide and receive feedback on account handling, performance, complaints, etc.
What we're looking for
Graduate of Bachelor's Degree in Business, Finance, Accounting or any related field
Should have at least 5 years relevant experience in the banking, credit card companies, leasing/financing Institutions
Relevant work experience not only as a tele-collector but also managing a team of tele-collectors
Experience collecting consumer loans (e.g. credit card, personal loan, motorcycle loan, and/or auto loan)
Proficiency in the use of computer programs (EXCEL, WORD, POWERPOINT)
Proficiency in Collection transactions and reports, such as flow, past due, and recovery rates
Good negotiation and customer service skills
Good people management skills
Good oral & written communication
Result-oriented and a team player
Proactive and flexible to changes
Values integrity at work
Decision maker
Trustworthy
Now, with more than 300 branches spanning the country, BetterBanking has become the gold standard in improving the banking lives of millions of Filipinos. But we're far from done.
In our constant pursuit of excellence and improvement, we create teams that support our business and each other.