advisor solution ArchitectureTeletech Customer Care Management Philippiness Inc

Job Description : Advisor, Solution Architecture - APAC (AUS schedule) Telecommute / Work from Home TTEC is looking for an experienced Solutions Architect for BPO solutions to join our high performing team. Our Europe operations are growing quickly Job Description : Advisor, Solution Architecture - APAC (AUS schedule) Telecommute / Work from Home TTEC is looking for an experienced Solutions Architect for BPO solutions to join our high performing team. Our Europe operations are growing quickly and we're looking for a positive, creative hard worker who is excited about the opportunity fulfill the full range of presales responsibilities for our sales executives, client partners and operations teams, in developing winning solutions and proposals for our clients and prospects. Duties and Responsibilities Understand and translate buyer requirements into a detailed, compelling solution offering, implementation approach, solution overview, proposal and cost estimate leveraging TTEC processes, governance framework and using the right collection of offerings from TTEC and its partner network Interface with the delivery organizations to ensure effective transition, shape services, collaborate on clear solution assumptions, and determine appropriate service delivery locations and related cost to deliver Work in partnership as a key member of the sales team in designing a solution that aligns to the value proposition including business outcomes and business case Coordinates and leads all solution design inputs from across all TTEC stakeholders and works with pricing to develop a commercial offer Identify when it's appropriate to incorporate TTEC capabilities like Artificial Intelligence (AI), Robotic Process Automation (RPA) and Analytics to differentiate solutions in a way that delivers measurable business outcomes for the client Able to understand and articulate all details and specifications of the proposed solution. Is analytical and can back up the solution with proof points, facts and figures Write and develop clear and persuasive, sales proposals and presentations that will be client-facing, including supplier registrations, request for information responses, request for proposal responses, online proposal submissions, and other client-specific formats. Includes preparation / production of physical presentation materials for clients Utilise proposal automation software to generate proposal drafts, while working closely with the sales support team to customise proposals based on client needs and stated objectives Contribute to pitch decks and client presentations where necessary Contribute to the development of Statements of Work on winning opportunities Maintain a keen understanding of marketplace intelligence trends, competition etc. to provide market leading perspectives, emerging trends, tools and techniques that can be effectively utilized to develop and promote business Requirements 5+ years of BPO solution and proposal development experience Ability to work in cross-cultural environment Support Sales Executives & Client Partners in securing new business Able to forge relationships across multi-discipline groups within TTEC Engage on detailed business issues & conceptualise solutions Leads multidisciplinary projects or initiatives Able to challenge sales strategy & create alternative solutions Highly developed analytical skills Highly developed written and oral communication skills Education & Experience 5+ years' experience in developing solutions to unique & complex problems in BPO Internal bid management and coordination Experience working closely with service delivery counterparts Strong communication & presentation skills required Able to prepare Request for Proposal (RFP) responses and other sales assets Able to write compelling solution overviews and written RFP responses Project management skills necessary Commercially astute In a nutshell, Core competencies required for the role of the Solutions Architect: Thorough knowledge of the European BPO industry Ability to understand business & operations issues & articulate same Builder of innovative solutions Pedigree of solutions development & deployment Self- motivated & able to manage autonomously Strong communication skills with internal stakeholders & customers Able to lead and manage virtual multi-discipline teams Ability to work remotely from the core organization & collaborate effectively 5+ years of contact center experience & extensive knowledge of related digital applications, such as AI, ML, RDA, RPA, OCR, etc. What We Offer: A fun, challenging and rewarding work environment Performance equity, variable incentive bonus plan Professional development and tuition reimbursement Paid time off and leave of absence programs Rich wellness program and activities along with wellness incentives Above & beyond employee recognition programs Access to local discounts to services and entertainment venues Social activities including employee events, social hours and others Notice to external Recruiters and Recruitment Agencies: TTEC does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC, and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC
Monster

Metro Manila
Permanent
Full-time