advisor solution ArchitectureTTEC

Advisor, Solution Architecture - APAC (AUS schedule)
Telecommute / Work from Home
TTEC is looking for an experienced Solutions Architect for BPO solutions to join our high performing team. Our Europe operations are growing quickly and we're looking for a positive, creative hard worker who is excited about the opportunity fulfill the full range of presales responsibilities for our sales executives, client partners and operations teams, in developing winning solutions and proposals for our clients and prospects.
Duties and Responsibilities
Understand and translate buyer requirements into a detailed, compelling solution offering, implementation approach, solution overview, proposal and cost estimate leveraging TTEC processes, governance framework and using the right collection of offerings from TTEC and its partner network
Interface with the delivery organizations to ensure effective transition, shape services, collaborate on clear solution assumptions, and determine appropriate service delivery locations and related cost to deliver
Work in partnership as a key member of the sales team in designing a solution that aligns to the value proposition including business outcomes and business case
Coordinates and leads all solution design inputs from across all TTEC stakeholders and works with pricing to develop a commercial offer
Identify when it's appropriate to incorporate TTEC capabilities like Artificial Intelligence (AI), Robotic Process Automation (RPA) and Analytics to differentiate solutions in a way that delivers measurable business outcomes for the client
Able to understand and articulate all details and specifications of the proposed solution. Is analytical and can back up the solution with proof points, facts and figures
Write and develop clear and persuasive, sales proposals and presentations that will be client-facing, including supplier registrations, request for information responses, request for proposal responses, online proposal submissions, and other client-specific formats. Includes preparation / production of physical presentation materials for clients
Utilise proposal automation software to generate proposal drafts, while working closely with the sales support team to customise proposals based on client needs and stated objectives
Contribute to pitch decks and client presentations where necessary
Contribute to the development of Statements of Work on winning opportunities
Maintain a keen understanding of marketplace intelligence trends, competition etc. to provide market leading perspectives, emerging trends, tools and techniques that can be effectively utilized to develop and promote business
Requirements
5+ years of BPO solution and proposal development experience
Ability to work in cross-cultural environment
Support Sales Executives & Client Partners in securing new business
Able to forge relationships across multi-discipline groups within TTEC
Engage on detailed business issues & conceptualise solutions
Leads multidisciplinary projects or initiatives
Able to challenge sales strategy & create alternative solutions
Highly developed analytical skills
Highly developed written and oral communication skills
Education & Experience
5+ years' experience in developing solutions to unique & complex problems in BPO
Internal bid management and coordination
Experience working closely with service delivery counterparts
Strong communication & presentation skills required
Able to prepare Request for Proposal (RFP) responses and other sales assets
Able to write compelling solution overviews and written RFP responses
Project management skills necessary
Commercially astute
In a nutshell, Core competencies required for the role of the Solutions Architect:
Thorough knowledge of the European BPO industry
Ability to understand business & operations issues & articulate same
Builder of innovative solutions
Pedigree of solutions development & deployment
Self- motivated & able to manage autonomously
Strong communication skills with internal stakeholders & customers
Able to lead and manage virtual multi-discipline teams
Ability to work remotely from the core organization & collaborate effectively
5+ years of contact center experience & extensive knowledge of related digital applications, such as AI, ML, RDA, RPA, OCR, etc.
What We Offer:
A fun, challenging and rewarding work environment
Performance equity, variable incentive bonus plan
Professional development and tuition reimbursement
Paid time off and leave of absence programs
Rich wellness program and activities along with wellness incentives
Above & beyond employee recognition programs
Access to local discounts to services and entertainment venues
Social activities including employee events, social hours and others
Notice to external Recruiters and Recruitment Agencies: TTEC does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC, and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic self at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don't take our word for it - check out some our women in leadership and diversity awards on TTECjobs.com.
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TTEC requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TeleTech is an Equal Opportunity Employer.
TTEC

Metro Manila
Permanent
Full-time