adv isor, client solutions (openhouse)FactSet

100 %
Support Desk - answering client questions through telephone, email, instant message, and proprietary communication channels.
Support FactSet applications
Create custom FactSet models and screens
Solve complex financial queries
Supporting clients in utilizing FactSet applications (Workstations, Issue Tracker/Data Feeds, FDS Web, and other channels).
CUS owning 90+ of the inbound support desk volume.
Initial expectations include:
Successfully completing Finance Week + FactSet Foundations and Support Desk Rotations
Meet core individual targets on quality (satisfaction rate), efficiency (AHT), and productivity (cases handled), among others
Additional expectations include:
Build proficient understanding on the Workstation, Content offerings, and MS Excel
Compliance on SOPs for maintaining the highest level of quality
Share ideas an promote suggestions for improvement
Cooperate and liaise with other internal teams i.e. Content, Sales, Product Development
Keep up to date with the market we operate in, including products and our competitors
FactSet

Manila City, Metro Manila
Permanent
Full-time