Administrative & scheduling assistantTOA Global

TOA Global Company At TOA Global, we know exactly how to provide a great work environment and how important our employees are in serving our clients. Be part of our global team and discover why our workplace is where you should be! 100% dedicated to TOA Global Company At TOA Global, we know exactly how to provide a great work environment and how important our employees are in serving our clients. Be part of our global team and discover why our workplace is where you should be! 100% dedicated to servicing the financial services industry, TOA Global has been providing talented and skilled offshore staff to firms across Australia, New Zealand, and North America since 2013. TOA Global has become one of the largest employers of accountants and bookkeepers in the Philippines and is a proud equal opportunity employer, with a strong mission to make an impact in the community through our volunteerism and commitment to corporate social responsibility (CSR). We provide great salaries, work-life balance, unlimited training, internationally accredited development programs, awesome staff perks and benefits, and a values-centric environment where you will thrive. Duties and Responsibilities: Proactivity in maximising technician's availability through effective route management and prioritising backfilling of work orders Managing customer escalations and Senior Technician availability Schedule jobs to minimise customer wait times and provide optimal customer service Developing strong and effective working relationships with Service Technicians, Service Team Leaders, State Service Managers along with all Call Center departments. Constructively managing the expectations of customers and technicians Ensuring the timely and accurate input of information into the relevant computer systems. Qualifications: Qualifications in Transport and Logistics advantageous Previous experience in scheduling and routing for field based roles An ability to problem solve in a logical and holistic manner Impeccable communication skills - verbal and written Excellent organisational and planning skills Confidence in navigating different computer systems The ability to be highly organised and identify work priorities Excellent customer service skills Sound like you Then read on! Raise your hand if any - or all - of these are included in your next-career checklist: Great salary package HMO on Day 1 Annual Performance Review Tenure Recognition Program Free and unlimited trainings 20 Service Incentive Leaves Birthday leave for regular employees Work life balance Career development and overall workplace happiness Location: Clark Pampanga Work Arrangement: Work onsite Schedule 7am - 4pm
Monster

Philippines
Permanent
Full-time