Administrative AssistantRemote Staff

About Client: The client specializes in commercial air conditioning; web-based building management systems (BMS); control systems for air conditioning and air quality; air conditioning and automation systems; electrical automation; car park carbon monoxide monitoring; electrical switchboard design; building and energy efficiency audits; and computerized maintenance management.
Contract: Full Time
Schedule:9AM to 5PM AEST
Administration
● Documentation of processes/SOPs/Systemology/Clickup
● Low volume outbound calls to follow up on stock orders etc. (not sales related)
● Database management
● Follow-ups & reminders
● Data entry, transcription
● Project management - schedule, templates creation, etc.
● Email management
● Calendar management
● Making travel plans
● Booking Appointments
● Documents template creation - storage & organization (Cloud accounts), spreadsheet creation & management
● Creating presentations
● Website content update
● Report generation & key metric tracking
● Communication & liaison
● PDF conversion, splitting & merging. Monthly KPI report..
Customer Support
● Customer enquiries, support, live chat & instant messenger
● Processing orders
● Billing and technical support
● Online community management
● Posting to forums and blogs
● Pre-sales questions
● Processing unsubscribe requests
Digital Marketing
● Email newsletter campaigns
● Marketing schedule management
● Content distribution
● Online directory submissions
Social Media Management
● Set-up and management
● Content creation & sourcing
● Scheduling, engagement, reports
● Scheduling and Tracking New Pins
● Creating and Categorizing YouTube Playlists
Research
● Research for guest articles/interviews
● Lead Generation/Build network on LinkedIn
● Gathering data and reporting
● Industry research
● Competitor research
Software & Tools
● System Hub, Clickup, Microsoft, MYOB
Skills Required
● System Documentation experience