Administrative Assistant | technical support administrationQUESTECH CO. INC

Ensure compliance of Customer Service 24/7 call service and dispatch
Answer queries on services offered by the company to the highest level of customer satisfaction service
Ensure the TSG admin reports are properly submitted and monitored
Assist TSG Head / Addressing concerns/updates to the TSG Head
Deploy Technical Support Engineers
Prepare the following required reports and documents:
Service Report Form / Service Report Database
Activity Report
Incident Report
Delivery Receipts of all machines/units purchased of clients (IB clients)
TSG Service Order Form
Good Housekeeping Reports/Site Inspection Reports
SOW / TSE Quotation Services
Post Warranty Monitoring
TSG Certifications/Examinations
Responsible to act as Services Coordinator with the partners
Handling GCSN Events logging and closing of reports
Coordinate with client and TSG Engineers the delivery date of part and onsite schedule
Monitors escalation and event closure
Ensures proper email dissemination to clients and partners about Holiday Support and Good Housekeeping Blast.
A graduate of Information Technology, Computer Science, any IT related course.
Strong analytical and planning skills.
Good communication and interpersonal skills.
MS Office Proficient.
Excellent problem-solving skills.
Organized.
Work from Home
Entry Level / Junior, Apprentice Customer Service Information Technology / IT 1 opening Bachelor's degree graduate
QUESTECH CO. INC. is a premier Information Technology Solution partner. We have established ourselves over the last fifteen (15) years, successfully acquired multiple sales and technical certifications; built relationships with clients across multiple industries, and won numerous awards for sales and engineering achievements.
Kalibrr

Makati City, Metro Manila
Permanent
Full-time