Administrative Assistant - online processing!Inspire Education Services, Inc.

Do you love speaking to people and providing high quality customer service? Do you want to get the most out of your career? Do you want to work in an environment that fosters personal and professional growth? Did you answer YES to any of those? Then this is the opportunity you are looking for!
Be part of a professional and dynamic team that drives the productivity of the company as Customer Care Associate.
Enjoy full training, a good wage, and full company benefits!
The Role:
As a Customer Care Associate you will efficiently and effectively perform administrative tasks to help with the successful running of our busy and productive training organisation. Your main tasks will be handling incoming calls and providing clients with assistance to their queries or directing them to the appropriate department. You will book appointments into our system for our students so they can have a one on one phone support session with their trainers. You will also be providing awesome support to the team by doing administrative tasks.
Full training will be provided on our systems and processes as well as continuous coaching and mentoring. Reporting to the Admin Manager, you will gain new abilities and continuously develop professionally in order to perform other activities as required.
Expected KPI's:
Calls are answered within designated timeframes
Messages are relayed within designated timeframes
Customer satisfaction ratings are within set KPI's
Data entry is performed to a high standard with few errors
Requirements:
Candidate must possess at least a Vocational Diploma/Short Course Certificate or a Bachelor's/College Degree in any field
At least 1-2 years in customer service
Proficient with computers and Microsoft office (Word, Excel, Powerpoint)
Strong Data Entry skills
Exceptional verbal and written communication abilities
A diligent and organised approach to all task
An energetic personality
A love of talking to people
The Company:
Inspire Education's international office began in the Philippines in 2014 to support its Australian operations by providing a broad range of services to both the organisation and its clients. All Inspire international employees are offered ongoing learning opportunities and support as they grow with the company.
Inspire Education is one of Australia's leading training institutes, offering a range of nationally-accredited and recognised online and face to face courses throughout Australia. Offering Certificate and Diploma courses including Child Care Courses, Aged Care and Disability Courses, Bookkeeping and Accounting Courses, Project Management Courses, Business Admin Courses, HR Courses, Management Courses, and TESOL Courses, they are one of Australia's most reputable training organisations. Their courses are offered online through distance learning or Face to Face in classrooms across the country!