Administrative Assistant 3Somewhere

LOOKING FOR STELLAR TOP CANDIDATESPosition: Administrative Assistant
Working Hours: Full-Time Monday to Friday, 9:00 am - 6:00 pm EST (Flexible)
Search Location: $1000 - 1200 - can be $1500 (based on experience and the client's final offer)
Salary: Remote - Philippines / South Africa
: The Final Salary Offer depends on the client's decision, interview results, and experienceAbout the Role:We are seeking a full-time Administrative Assistant to join our dynamic support team. These individuals will play a critical role in maintaining smooth day-to-day operations and delivering excellent customer service to players, parents, and staff.As a representative, you will be expected to display professionalism, friendliness, and responsiveness at all times, with strong attention to detail and a proactive approach to problem-solving.Role Responsibilities:Customer Support & Communication (Priority)
Respond promptly to customer emails and phone calls in accordance with the company's communication standards
Ensure all calls from 9 AM-5 PM ET are answered or returned the same day
Address parent/player inquiries with patience, clarity, and professionalism
Alert staff when negative reviews are received and follow proper procedures
Administrative & Operational Tasks
Create and manage events using League Apps
Maintain team rosters and event schedules using Airtable
Export email lists and manage communication templates
Coordinate shipping of items and request Certificates of Insurance (COIs)
Prepare check-in sheets for events and send to event directors in advance
Take meeting notes and distribute summaries to relevant team members
Assist other staff with administrative overflow as needed
Financial Follow-ups
Email and call parents with delinquent payments
Update directors on outstanding balances
Calendar & Attendance Management
Keep availability up to date on the Out of Office calendar
Ensure all duties are delegated or completed during time off
Turn on vacation responders when away
Event Support (As Needed)
Provide on-ground or virtual support for tryouts and other key company events
Stay available during holidays or weekend events for urgent parent inquiries
Requirements:
2-4 years of administrative or support experience (BPO or education sector a plus)
Strong written and spoken English (B2 level)
Tech-savvy and able to quickly learn platforms such as:
Exceptionally organized and detail-oriented
Customer-first mindset with the ability to manage multiple tasks under pressure
Additional Info: Long-term commitment desired
NOTE: We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application.PLEASE NOTE:→ We are looking for candidates based in Latin America, South Africa, or the Philippines.
→ Please note that we process only one active application at a time-if you've applied for multiple roles, kindly direct any updates to the team handling your first application.
→ To start processing, submit your resume in English.
→ The final offer will be at the client's discretion and will depend on your interview performance, skills, and experience.
Somewhere

Manila City, Metro Manila
Permanent
Full-time