ADMINISTRATIVE aide iv_002015_4psDepartment of Social Welfare and Development

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Job Description
PLACE OF ASSIGNMENT: DSWD CENTRAL OFFICE
PLACE OF EXAMINATION AND INTERVIEW: DSWD CENTRAL OFFICE, IBP ROAD, BATASAN COMPLEX, CONSTITUTION HILLS, QUEZON CITY
NOTE: QUALIFIED APPLICANTS MUST SUBMIT/ATTACH THE NECESSARY DOCUMENTS IN A COMPRESSED FILE
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We wish to inform you that the Department of Social Welfare and Development (DSWD) Central Office has one (1) vacant contract of service position with details as follows:
Office: Pantawid Pamilyang Pilipino Program
ADMINISTRATIVE AIDE IV
Item code : 002015
Compensation : Php 13,807.00
Place of Assignment : Grievance Redress Division
CSC PRESCRIBED QUALIFICATION STANDARDS
Education : Completion of two (2) years studies in College or High School graduate with relevant vocational/trade course
Experience : None required
Training : None required
Functions and Responsibilities
1. Provides initial responses to text inquiries/complaints from program beneficiaries and the public in general using a web-based platform "Wiserv Text Hotline";
2. Receives and analyses text complaints if it can be resolved at their level;
3. Endorses/forwards text complaints that need further assessment of the field offices;
4. Informs/Notifies the texters/complainants of the action taken and.or progress of the case;
5. Encodes text complaints in the GRS tracking database software and guarantees accuracy of grievance data encoded;
6. Ensures the safety of the issued desktop computer/laptop for use in encoding of data and their proper use;
7. Performs other task that may be assigned from time to time by the NPMO Personnel with permission from Division Head.
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Qualified applicants must submit the following documents (in a compressed file) on or before 15 November 2020:
1. Application Letter addressed to Director Leonardo C. Reynoso of Human Resource Management and Development Service;
2. Comprehensive resume with Job Description and 2x2 I.D. picture or Duly accomplished Personal Data Sheet with Work Experience Sheet;
3. Transcript of Record / Diploma;
4. Copy of certificate of relevant trainings and seminars attended (if applicable);
5. Copy of duly signed Individual Performance Contract Rating (IPCR) in the last rating period (latest) or its equivalent for external applicants and must have a Very Satisfactory rating during the last period.
Note: Interested and qualified applicants regardless of gender, disability civil status, ethnicity, religion, etc. may apply.
Walk-in applicants will not be entertained in observance to the new normal.
Request for extension of submission and application with incomplete documents will not be entertained. All communications pertaining to your application will be sent via e-mail.
**Qualified applicants will be notified thru text message and/or email.