Admin AssistantCooee

Job Title (Job Code)Dayshift | Fulltime | Makati (Hybrid Setup) | Iloilo OnsiteAbout the RoleWe are seeking an Admin Assistant to provide remote administrative, scheduling, and customer service support. This role will help streamline operations, improve communication, and ensure smooth day-to-day functioning of maintenance and service work for our partner in the plumbing industry.Why CooeeBecause we believe in the power of human connection. Because we are committed to flourishing human potential. Because we dream of a world where each one of us walks along the path to who we are and the best that we can be. This is Why we do What we do - 'To be a part of transformation one person, one community, one business at a time.We are One Team committed to investing in relationships fueled by trust and anchored on the One Shared Vision 'to transform through connection'. We believe this is where the strength of Cooee and our partnerships lie - in having clarity and conviction in purpose.What you'll be working on:Job Management SupportEnter job requests into the Job Management System (e.g., Tradify)Monitor job statuses (In Progress, Rebook, Parts Required)Follow up with technicians for missing notes, timesheets, or photosSchedule reactive and programmed maintenance jobsCoordinate with plumbers and clients to confirm access and schedulesUpdate and maintain job calendarsCustomer Service & CommunicationsAnswer inbound phone callsRespond promptly to emails and web enquiriesSend booking confirmations and remindersFollow up with clients for access, approvals, or feedbackNotify clients of technician ETAs or delaysJob Documentation & ComplianceUpload job notes, photos, and documentation to JMSTrack completion of compliance forms and certificatesPrepare reports for strata committees, facility managers, or compliance auditsMaintain client and supplier contact listsTeam Support & Office OrganizationMaintain organized digital and physical filesSupport onboarding of new staffOrder supplies, uniforms, and office materialsMaintain a register of programmed maintenance assets and test datesTrack expiry dates for safety certifications, inductions, and insurancesHandle general ad hoc administrative tasksWhat we're looking for:Experience in administrative support, customer service, or schedulingStrong organizational and multitasking skillsExcellent communication skills (written and verbal)Proficiency in:Tradify (Job Management System)Xero3CX telecommunication systemGmail / OutlookGoogle Drive / DropboxExcel or Google SheetsAbility to work independently and manage competing prioritiesDetail-oriented with a proactive mindsetJob Type: Full-time, Day ShiftOnsite (Iloilo Office): 2nd Floor Iloilo Gateway Hotel & Suites, Brgy. Mali-ao, Pavia, IloiloHybrid (Makati Office): 2nd Floor, Vicente Madrigal Building - 6793 Ayala Avenue, Makati City
Cooee

Makati City, Metro Manila
Permanent
Full-time