Accounts Payable support desk analystRingCentral

What if the decisions you made changed the way the world communicates?
What if you had the freedom of a startup and the resources of a global enterprise?
You'd break new ground. Raise the bar for performance. And do career-defining work. That's exactly the kind of environment we're building together at RingCentral.
RingCentral's cloud-based communications platform connects more than 2 million users around the world, in ways that bring people, ideas, companies and customers together. We're the largest and fastest-growing pure-play provider in our space - growing at more than 30% every year, with a market capitalization of over $18 billion!
RingCentral Finance careers provide unmatched opportunities for professional and personal growth. You'll lead change. Build new systems and processes. Collaborate with and learn from the best.
We're as proud of our working environment as we are of our market success. You'll find all the training, opportunity and resources you could ever want here - with all the work/life benefits you expect, and none of the micromanagement. RingCentral regularly brings home Best Place To Work awards from locations all over the world, and outstanding company ratings on Glassdoor and Comparably!
RingCentral surrounds you with world-class technology and talent, in a people-first environment built from the ground up to help you do the best work of your career. We're not just changing the nature of communication and teamwork. We're winning, together.
Accounting team members ensure that RingCentral's processes and systems are optimized for growth and change. As an active business partner, you will play a critical role in the FP&A process and have the opportunity to contribute to global teams across all finance areas.
As a member of the RingCentral Accounts Payable team, you'll work across every department in the company to develop and deploy innovations that power efficiency, deliver insights, and improve the flow of company data. It's a team built to thrive on change-and a perfect place to build a career with lasting impact.
We're as proud of our working environment as we are of our market success. You'll find all the training, opportunity, and resources you could ever want here - with all the work/life benefits you expect, and none of the micromanagement. RingCentral regularly brings home Best Place To Work awards from locations all over the world, and outstanding company ratings on Glassdoor and Comparably!
RingCentral surrounds you with world-class technology and talent, in a people-first environment built from the ground up to help you do the best work of your career. We're not just changing the nature of communication and collaboration. We're winning, together.
Responsibilities:
Main contact for Global Accounts Payable inquiries from internal and external sources
Perform Case Management function of initial review and assignment of cases
Research and respond to 70% of total cases
Handle customer issues of urgent cases
Maintain applicable metrics for operational and management review
Identify ways to deflect cases and/or minimize case growth
Develop and implement standard response templates
Maintain case SLA's for initial response time, average closure time, and in-process cases
Demonstrate high integrity in both style and content in all forms of communication
Reconciliation of critical vendors statements to Ring Central Accounts Payable
Must-Have:
Must be willing to work North American hours.
Knowledge of end to end Procure to Pay Process
Experience with ERP systems: NetSuite
Qualifications:
Experience working in a global corporation shared service or BPO organization supporting global subsidiaries or clients
Candidate must possess at least a bachelor's degree. Business, or another degree with some related work experience.
Microsoft Office Skills
Strong communication skills. Most cases originate from the US, UK, and Australia. The primary response method is e-mail response to external requests. Verbal communication primarily used internally and with Management.
Benefits and Amenities:
Centrally located in Shaw Boulevard, Mandaluyong City (close to MRT Shaw Station and EDSA)
Work from home temporarily between October 2020 to July 2021, or until further notice
Comprehensive HMO package (medical, dental)
Personal Time Off Leaves
Quarterly Performance Bonus
Discounted Gold's gym membership
About RingCentral
RingCentral is the worldwide leader in cloud-based communications. Our software communications platform delivers phone, group chat, mobile communications, video calls, videoconference, contact center and AI-driven digital engagement. It's a powerful, global presence that allows businesses to communicate anywhere, anytime with anyone.
RingCentral is headquartered in Belmont, California and has offices around the world.
RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
RingCentral

Manila City, Metro Manila
Permanent
Full-time