Accounts Payable supervisorEmerson Electric Asia Ltd. ROHQ

Brief Job Description
The Supervisor Accounts Payable position exist for the purpose of managing the daily operations of assigned team, assisting Operations Manager in improving team productivity and efficiency by influencing, motivating and guiding direct reports to their optimum performance. Task also includes implementing business strategy, collaborating with different groups within the business unit to complete assigned tasks and projects, participating in cross-business unit committees as a contributor.
Detailed Job Responsibilities
Duty 1: Functional Expertise
Assists direct reports in resolution of escalations on the area of specific support.
Escalates specific issues and provides recommendation to customers to address them
Works closely with counterparts/POCs to identify loopholes and process gaps.
Support projects related to quality improvement (such as Think Customer, QMS, etc.) and handles ad hoc tasks to support the objectives of the management
Identifies problems, analyzes trends and implements corrective and preventive actions using quality tools
Duty 2: Customer Satisfaction
Generates reports based on team deliverables and present to management and counterpart
Schedules, coordinates and facilitates customer communication
Duty 3: Operations Management
Ensures the Service Level Agreements are on target.
Leads goal-setting review to ensure challenging and stretched goals and assignments for the team
in support of the overall business
Accountable for the on-time and proper recruitment to fill job vacancies to ensure service levels and appropriate staffing are carried on (business continuity)
Submits period reports on metrics/ KPIs/Dashboards to determine performance against the SLAs of the team.
Performs staffing projection complementing work volume growth and forecast and make necessary proposals to business unit.
Monitors schedules of employees to ensure proper shift coverage
Plans, assigns and directs work to the employees in cooperation with the supervisor or manager to manage workload and projects
Analyzes, explains and address variances between current and target performance
Implements policies on the filing, documenting and approval of time and attendance administration
Identifies and documents changes in the roles, responsibilities, accountabilities and work load of employees to properly determine volume headcount ratio, work scope
Duty 4: Staff Management
Evaluates individual performance and conducts performance discussions to keep everyone on track
Performs regular coaching to enhance the performance of staff and encourage participation in decision making.
Adheres to the regularization, performance appraisal, quarterly performance appraisal, rewards and recognition and other people related policies and guidelines.
Determines employee's capabilities and improvement areas
Identifies functional /behavioral training & development needs of employees to support team goals and objectives Completes individual development plans of employees based on the company guidelines and implements agreed training/ development activities
Implement effectiveness of the development plan and supports employees in the application of learning to the job to their direct report
Plans, organizes and coordinates team activities to enhance team camaraderie and employee engagement
Monitors adherence to the ethics and code of conduct and implements disciplinary action in compliance with the requirement for due process
Duty 5: Internal Communication
Understands and seeks critical information and data needed by the team
Communicates policies, programs and decisions that affect employees
Uses effective communication tools like flow charts, process flows, diagrams, etc. to effectively communicate products, processes, business and team performance, and others
Conducts team meetings to address issues and concerns, escalations, improve processes and others
Collaborates and networks with other leads to complete assigned projects and programs
Keeps management informed and updated on matters affecting their team morale and performance
Conducts employee forums to get to know the pulse of the team
Duty 6: Business Strategy Implementation
Support strategic initiatives (like State-ofBusiness information, BU Strategies, Manila Strategies) by translating them to tasks and activities that are generally understood at the staff level.
Participates in goals-roll down processes; proposes activities, and sets quarterly and yearly directions for his/her teams
Participates in sustaining and growing business partnerships with customers for the business group. Helps implements new and expanded business operation and service solutions to improve Manila position as a premier investment.
Develops programs that maximizes existing resources through understanding of the monetary value of the units produced by his or her team
Supports the operational budgeting activities to help implement cost saving initiatives
Keeps self abreast on business-related presentations and materials such as Quarter webcasts, etc.
Duty 7: Interdepartmental Relations
Identifies career development opportunities for employees within the team
Networks with other World Area Team leaders to review Color-megreen charts and talent bench strength.
Collaborates with different groups across the Manila organization to complete assigned tasks and projects
Participates in cross-business unit committees as a contributor
Job Requirements
Must be a bachelor's degree holder in Accountancy or any Accounting related degree
Must have at least 9 years experience in General Accounting with extensive experience in Accounts Payable and in handling a small team
Must be knowledgeable in ERP Applications
Must be amenable to work in Quezon City on a mid shift schedule