account supervisor | Night Shift | onsiteStaff Outsourcing Solutions, LLC

We are seeking an Account Supervisor to join our growing team and play a key role in managing workflows, improving service delivery, and empowering team success!
 
Job Responsibilities:
Supervise the daily workflow and schedules of multiple teams to ensure productivity and service quality.
Implement and manage processes to maintain call quality, customer satisfaction, and policy compliance (including HIPAA).
Foster a positive and collaborative team environment.
Monitor performance metrics, prepare reports, and track progress toward goals.
Coach and train team members to build confidence, product knowledge, and communication skills.
Address team concerns and resolve issues efficiently.
Encourage a culture of excellence through recognition and support.
Identify and execute process improvement opportunities in coordination with management.
Take on additional duties and responsibilities as needed.
Qualifications:
Proven supervisory or leadership experience, preferably in a BPO or customer service environment.
Strong communication, coaching, and team development skills.
Familiarity with HIPAA/PHI compliance is a plus.
Highly organized, analytical, and results-driven.
Able to handle confidential information with professionalism and integrity.
Why apply with us?
Competitive Compensation package with Salary Appraisals
Account Incentives / Bonuses Offered
Equipped with the latest technologies
Monthly Incentive Rewards on successful orders and Attendance Productivity
Offers Full-time employment and Career Growth
Easily accessible from almost any part of the Metro Cebu area.
Service Incentive Leaves Upon Regularization
Attendance Productivity Incentives
Additional Hazard Pay within Qualifying Hours
Stable Job with Salary Appraisals
Holiday and Night Differential Premium Pay Rates
Job Promotion is highly possible... if YOU have the drive.
HMO/Health Insurance
Work-Life Balance
Free Pre-hiring Medical Laboratories
Free Coffee
Staff Outsourcing Solutions, is an offshoring and outsourcing solutions provider based in Cebu. We enable foreign businesses to reduce costs, increase flexibility, and extend their global output by providing the most efficient ways we deliver our services. Our unique approach with dedication and commitment effectively removes the stress and conflict that would normally exist in businesses that are consistently keeping up with today's global demands.
 
Staff Outsourcing Solutions firmly believes in being transparent to its clients to apply effective ways to deliver results that extend your global reach. The variety of services we offer that targets specific market segments makes us a reliable and long-term solid partner to our clients. The opportunities we provide enabled us to serve several business organizations ranging from small start-ups to mid-size multinationals. With the core competencies of our professional workforce with excellent proficiency in English and flexible services, Staff Outsourcing Solutions is the right partner as an offshore and BPO solutions provider.
 
Overview:
 
Staff Outsourcing Solutions specializes in hosting, setting up, and managing offshore business operations in the Philippines on behalf of our clients from all over the world. Through offshoring business processes, our clients drastically reduce operational costs, increase flexibility, expand the reach on their operations globally, meet the increasing demand, and provide quality solutions around the world. The unique services we cater to our client's needs adapt to their specific needs. Staff Outsourcing Solutions has been flexible in offering services to different foreign business organizations, from small and medium-sized businesses to large multinational corporations.
 
For more information about our company, visit the following sites:
Website: www.staffoutsourcing.com
Facebook Page: https://www.facebook.com/staffoutsourcingsolutions/
Instagram: @staffoutsourcingsolutions
LinkedIn: https://www.linkedin.com/company/13194738/admin/