Account subject matter expert | solar energy providerClearSource

Trade your job for a career at ClearSource!
Do you like helping people when they need it most? Are you good at simplifying complex situations?
If so, ClearSource BPO has a perfect opportunity that just might change your life. We have a great program that takes the hassle out of owning a home for customers.
You will be representing a fast paced start up environment in the US with a rapid growth in Solar Renewable Energy industry. Growth is right around the corner, and we need talented people like you.
ClearSource is different because we hire the best and help them thrive. We do this by helping our people get what they want by working with them to achieve their dreams. So just what would you be doing as a Subject Matter Expert!
The Customer Support Specialist (CSS) Subject Matter Expert (SME) is responsible for meeting the expectations of a CSS while also supporting the team's technical inquiries and escalations. Success in this role is accomplished through the achievement of established program KPIs. The CSS SME reports to the team lead.
Support customer inquiries via text, chat, and video which follow client processes, required SLAs, productivity metrics, and quality metrics
Drive Quality achievement by coaching CSSs weekly (group/individual) on improvement opportunities presented by client feedback/updates, client QC feedback, and side by sides (SBS)
Receive and review quality of service trends from clients and address feedback accordingly
Perform task audits as necessary based on CSS QC% performance
Research answers to solar customer questions and provide responses promptly
Utilize basic math and perform ROI calculations for solar customers
Maintain high quality support for multiple customers at one time
Create & Modify customer solar proposals to ensure they are tailored to their needs
Help customers to understand the benefits of working with this solar company
Perform all other duties assigned by leadership
Adhere to established schedule as designated by leadership
Maintain professionalism and responsiveness in the workplace and online communications
Make meaningful contributions in all weekly meetings (1x1's and team huddles) by maintaining engagement through questions and responses.
Live by and promote the ClearSource Core Values (Customer First, Personal Accountability, Humble Courage, Hungry, Happy and Healthy
Requirements
High School graduates are very welcome to apply
Have excellent verbal and written communication skills
Have a strong attention to detail
With proven experience as a TSR or CSR SME on a BPO setting
Willingness to work different shifts
Hunger to grow and do great things every day!
If you have always wanted to join a team that values your talent and contributions, ClearSource BPO is for you! Apply today to start living the life you deserve!
Benefits
Competitive salary
Medical and Dental Insurance (With free dependents)
Group life insurance
Paid time off (PTO) such as sick days and vacation days
13th Month Pay
Outstanding career growth
Career growth opportunities
Passionate, energetic & innovative work culture
Friendly team driven environment
Skills and experience development
ClearSource

Pasig City, Metro Manila
Permanent
Full-time