Account resolution spec 4Wells Fargo

About Enterprise Global Services
Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Business Services, Risk Services and Knowledge Services. EGS operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about EGS at our .
About the Role
Internally known as Account Resolution Specialist 4, this role is responsible for providing a quality customer experience while working to collect/resolve outstanding account balances.
Specializes in one or more areas such as: legal, bankruptcy, probate, foreclosure or repossession. May develop location information about debtors for purpose of collecting past due payments
Works in a professional, customer-centric high volume environment contacting customers to determine reason for payment delinquency and to obtain payment commitment
Has higher level of decision making authority when working accounts
Mitigates risk by adhering to all policies and procedures, as well as local, state and federal regulations.
Researches and provides guidance to resolve the most complex escalated inquiries and issues
May assist with compiling statistical reports and other special projects.
Market Skills and Certifications
Completed at least 2nd year college (without back subjects)
Minimum of 3 years experience in late stage collections for financial services in BPO/contact center setting
If no late stage collections experience, at least 5 years of collections experience for financial services in BPO/contact center is required
Amenable to work during night shifts, weekends and holidays
For Internal Applicants
Must be a level 3 in current role
Minimum of 3 years experience in late stage collections
If no late stage collections experience, at least 5 years of collections experience
Job Family
Loss Prevention
Region
APAC
We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.
About Wells Fargo
Wells Fargo & Company (NYSE: WFC) is a leading global financial services company headquartered in San Francisco (United States). Wells Fargo has offices in over 30 countries and territories. Our business outside of the U.S. mostly focuses on providing banking services for large corporate, government and financial institution clients. We have worldwide expertise and services to help our customers improve earnings, manage risk, and develop opportunities in the global marketplace. Our global reach offers many opportunities for you to develop a career with Wells Fargo. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are looking for talented people who will put our customers at the center of everything we do. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Wells Fargo

Metro Manila
Permanent
Full-time