account Operation specialistSupport Shepherd

Position : Account Operation Specialist
Working Hours : TBA
Holidays : TBA
Salary range : 1000 to 1500 USD
ABOUT THE COMPANY:
We are a venture-backed experiential partnership platform helping advertisers engage and acquire new customers via event and venue partnerships at-scale. We offer turnkey sampling programs as well as the ability to activate on-site for brands with field teams or agencies that want to engage directly with 230M+ consumers. With smart targeting, centralized contracting, payment and logistics, customers include Google, DoorDash, Pepsi, General Mills, Mondelez, and more, are saving countless hours and driving measurable ROI.
A Day in The Life:
Creating and maintaining documents and project management software to track statuses, approvals, and timelines
Ensure recaps from our Event Organizers are completed on time and contain the necessary requirements
Answering Event Organizer questions to provide a high level of customer service
Support Account Coordinator and Account Managers in developing and implementing account strategies to achieve client objectives and maximize client satisfaction
Compile and create comprehensive brand recaps based on provided data and information
SPECIFIC DUTIES AND RESPONSIBILITIES
Support and partner with a Account Coordinator and Account Manager on multiple accounts
Ensure Organizers have all payment information including W9s and onboarded into our payments platform to ensure timely payments
Follow up Organizers as needed to collect recaps
Process timely payments for recaps that meet all requirements
Process timely vendor credits for recaps that are not received on time or do not meet the requirements
Help create recaps for brands as needed
Become an expert at using our product and make recommendations for improvements
Become an expert on converting early customers to power users of our platform
Provide input on ways we can streamline processes and execution
Quality check product to ensure all aspects of product function properly and are as intuitive as possible
Correspond with event organizers to ensure prompt responses
Proactively troubleshoot bugs and eliminate waste from our systems
Navigate an ambiguous, low oversight role and thrive in uncertainty by applying a bias towards proactive problem solving
Requirements
At least 1-2 years of previous experience in a similar position in administrative or account management
Strong attention to detail, organized and driven
Ability to meet strict deadlines
Ability to work in a fast-paced environment
Exceptional professional communication skills, having strong English both oral and written, for internal teams and clients
Passionate about improving our user experience and relations
Must be a self-motivated individual with an entrepreneurial mindset
Team player that has a can-do-anything mentality
Strong understanding and experience in Microsoft Excel and Google Sheets with creating formulas and processes (Vlookup, Sumif, Countif, etc)
Strong understanding and experience using the G Suite
Previous experience working in the events industry or coordinating partnerships (*bonus if you have experience coordinating event sponsorships)
Previous experience with Asana or other Project Management tools is a plus
Support Shepherd

Manila City, Metro Manila
Permanent
Full-time