Account ManagerDotYeti

Account Manager - DotYetiImportant Note: This position requires graveyard shift hours (10:00 PM to 6:00 AM PHT).Were looking for a proactive and client-focused Account Manager to help us build strong, lasting relationships with our clients and ensure smooth collaboration with our creative team. You'll play a key role in managing the end-to-end client experience, making sure expectations are aligned, communication is clear, and the final outputs exceed expectations.What you'll do:
Client Relationship Management: Serve as the main point of contact for your assigned clients, understanding their needs, goals, and preferences while keeping them informed throughout the creative process.
Production Coordination: Oversee the full client-production cycle from onboarding to after-sales support and ensure all deliverables are on time and aligned with client expectations.
After-Sales Support: Provide professional post-project assistance (e.g., revisions, design requests, and follow-ups) to maintain high levels of client satisfaction.
Issue Resolution: Address client concerns or complaints swiftly and professionally, protecting and nurturing the client-company relationship.
Team Alignment: Act as the bridge between clients and creatives assign the right team members to projects and make sure everyone's on the same page.
Negotiation & Strategy: Handle agreements and requests with both the client and production team with a focus on win-win outcomes.
Our ideal candidate:
Has proven experience as an Account Executive, Account Manager, or in a customer service/sales role.
Excellent communicator and relationship-builder with strong interpersonal skills.
Knows how to manage multiple priorities with excellent time-management and organizational skills.
Fluent in Google Workspace (G Suite) tools.
Has a basic understanding of market research and negotiation principles.
Enthusiastic, proactive, and passionate about client success.
Bonus Points for:
Previous startup and/or design agency experience.
Experience handling design requests for MSMEs, large corporations, and entrepreneurial initiatives.
What We Offer:
Fully Remote Work: Enjoy the flexibility of a remote work environment.
Paid Time Off & Benefits: Generous paid time off, mental health leave, and comprehensive health coverage.
Professional Growth: Opportunity to grow with a talented and collaborative team.
Competitive Compensation: Competitive salary with yearly and surprise raises.
Equipment Allowance: Allowance provided to equip your home office.
Hiring Process:
Initial Interview
Second-level Interview
Assessment
Final Interview
Job Offer!
Note: We are currently not accepting meeting requests for this position through our website. Submit your application via this job ad.
DotYeti

Manila City, Metro Manila
Permanent
Full-time