Account ManagerMultiplyMii

The Account Manager acts as the main touch point for all Staffing Clients in the entire life cycle from onboarding to contract end. You will be ultimately responsible for building long term relationships including potential growth and development, ensuring continued satisfaction and success through balance and continuity of communication and support.
The Account Manager should be adept in internal and external (client) processes for streamlined communication. A collaborative mindset is desired for what is going to work best for the Clients, their Multipliers and MultiplyMii.
In this role, your main duties and responsibilities are:
Serves as the main point of contact for all client account management matters all throughout the relationship with MultiplyMii.
Responsible for keeping current clients and multipliers satisfied and delivering exceptional client service on a day-to-day basis
Spearhead and execute on a variety of account launching and client services tasks.
Work closely with the Onboarding Strategist to build a role-specific scorecard and performance monitoring in the first 60 days of the new hires during the onboarding phase
Guide new Clients in their journey with MultiplyMii by ensuring they understand the value of our services and the importance of our programs.
Guide newly hired Multipliers through the onboarding process to ensure a smooth transition to their new roles.
Track account progress and performance statistics.
Act as Multipliers' Line Manager for internal administrative requirements and movements
Facilitate performance reviews with the client and provide feedback and recommendation when necessary.
Perform coaching sessions with multipliers to prevent behavior issues and or performance opportunities.
Handle issuance of Multiplier Coaching for Results Development Plan as needed
Clearly communicate the progress of monthly/quarterly performance of assigned Multipliers
Collaborate with the Sales Team to identify growth opportunities
Work closely with various MultiplyMii internal departments to ensure that we fulfill client/multiplier needs and requests.
Assist with client requests or issues and escalations as needed to provide timely resolutions.
Your capabilities:
Minimum 3 solid years of experience with strong background in Operations and Client management
Experience with client and new hire onboarding is a MUST
Knowledge in the digital and e-commerce space and Amazon industry is a plus
Strong mentoring, coaching and people management skills
Ability to manage multiple accounts/campaigns with very keen attention to detail.
Impressive relationship building skills and comfortable communicating with clients and all levels of of the MultiplyMii organization
Excellent verbal and written communication skills
Adapt and ability to thrive in a fast-paced, constantly changing environment
Strong ability to multitask and deliver on deadlines; demonstrates composure and grace under pressure
Demonstrated ability to identify and solve problems by analyzing opportunities and transform them into action
Flexible to work in different timezones
Why MultiplyMii?
One unique benefit for you is that MultiplyMii will be there to hold your hand every step of the way, providing you with onboarding guidance, professional training, and attempts to cross every barrier to success as early as possible. We are here to give you every opportunity to succeed in this job and build yourself a stable, secure future.
Competitive salary
Training and mentorship
Awesome culture and work from home set-up
SSS, Philhealth, and Pag-ibig
Healthcare (HMO)
13th Month Pay
Paid incentive leave
Annual salary appraisal
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MultiplyMii

Philippines
Permanent
Full-time