Account ManagerWatlow Electric Manufacturing Company

Position Summary: Perform a variety of engineering work in planning and developing products, tools, fixtures, equipment and industrial processes.
Functional Contribution (Contribution Matrix):
· Focuses on improving products or processes that impact one or more technical areas or across multiple locations/facilities
· Identifies opportunities for new products or processes
· Actions impact cross-functional teams, department, or plants
· Interacts with internal customers and existing and potential external customers/suppliers
· Works independently or in teams under general direction or minimum supervision
· Ability to work on and solve very complex problems with occasional assistance of peers and/or technical leaders
· Arranges for review of own technical work product as needed
· Directs and monitors the work of less experienced employees
· Does not have formal supervisory responsibilities but provides input for project team member performance reviews
· Encourages and assists less experienced engineers with knowledge capture
· Models desired Watlow Way and lean product development values, principles and behaviors
· Is a team member on major projects or initiatives
· Initially leads a major project or several smaller projects.
· Eventually leads a series of projects or program area
· Defines scope, objectives, vision and activities of assigned projects based on user needs, and leads project activities
· Coordinates activities of team members working projects
· Determines scope, budget, and implementation timeframes of assigned projects
· Controls expenses for project and responsible for meeting budget goals and objectives
· Owns the results of projects served and encourages other project participants to own project results
· Understands the financial aspects of projects (resulting value stream profitability) and acts accordingly
· Demonstrates in-depth technical expertise in assigned area
· Knows and applies broad knowledge of principles, practices, and procedures of multiple technical specialty areas
· Assists more junior engineers with the capture of new knowledge
· Advanced mastery of advanced systematic/ creative problem solving tools
· Assists more junior engineers in the use of creative problem solving tools
· Advanced understanding of lean product development tools and principles
· Has in-depth level of understanding of the business or function being supported and shares this knowledge with others
· Participates in environment of customer and voice of customer activities to influence identification of customer needs/opportunity
· Assures customer needs are central to projects served
· Assists more junior engineers in the use of creative problem solving tools
· Advanced understanding of lean product development tools and principles
· Has in-depth level of understanding of the business or function being supported and shares this knowledge with others
· Participates in environment of customer and voice of customer activities to influence identification of customer needs/opportunity
· Assures customer needs are central to projects served
Skills, Abilities and Mastery (Responsibility Matrix): Product & Process Development:
· Identify applicable agency and market needs and define appropriate design specifications
· Support market research
· Perform cost analysis of designs
· Lead the application of lean product development methods and tools in the completion of projects
· Lead the creation of new knowledge and the conversion of new learning into explicit knowledge for others to use
Product & Process Design and Testing:
· Understand customer needs and design new products and processes to serve those needs
· Define and specify product architecture and design approaches
· Propose and develop new design automation tools and systems
· Define test requirements and specify test plans
· Manage agency certification activities for new products (UL, CE, CSA, VDE, etc.)
· Conduct analysis and evaluation of competitive products and services
· Develop or revise appropriate safety policies and procedures based on new product/process designs
Quality Assurance:
· Perform technical peer review of new designs and processes
· Approve analyses of failed or returned materials and corrective action plans and procedures
· Define disposition criteria for non-conforming products, materials, and components
· Qualify new sources of products, materials, and components
· Develop and improve relationships with suppliers and subcontractors
Technical Support:
· Train inside and outside sales personnel on product applications
Coaching / Mentoring:
· Actively develop other employees through coaching and feedback, job assignments and rotation, and on-the-job training
· Coach teams on application of the scientific method, systems thinking, creative problem solving and the development of trade-off curves
Additional Information Regarding Position:
Flexibility (time & availability) is very important because the ideal candidates will be responsible for some strategic global accounts and need to support global time zone (especially US time)
Implementing and being accountable for the operating system which includes Proposal development, project management, quality & reliability factors, cost delivery, and the customer scorecard (Mainly QDC of assigned accounts)
Leading/Supporting Strategic Account Planning (SAP) activity
Representing the customer portfolio in Watlow's Technology Roadmap discussions, both in terms of Environment and Voice of the Customer
Orchestrating internal global coverage for customers including coordination of all other roles related to the strategic account plan
Developing key relations within the customer organization
Ensuring company strategies continue to intersect to maximize sustainable growth
o Understanding account business cycles and the accounts growth needs to provide forecasting data for sales operating financial planning (SOFP) processes
o Developing, leading, and participating in periodic business reviews for strategic account to ensure periodic customer business reviews are productive
o Ensuring the account team is proactively reviewing, evaluating, and responding to customer complaints, application problems as well as technical support
o Analyzing data for trends-sales, existing customer markets, competitors, distribution channels and recommending focus areas for development activities and operational improvements
o Supporting the Plan of Growth across the enterprise for specific accounts
o Owning/Supporting all aspects of account strategy development via the strategic account plan
o Participating in Enterprise and Business Unit Strategic Planning Processes
o Helping to establish, set and achieve key performance indicators for these strategic accounts including growth and profitability
Bossjob

Mandaue City, Cebu
Permanent
Full-time