Account Manager - facilities managementJones Lang LaSalle

The Account Manager is accountable for developing and implementing an account plan which will delight our clients and ensure a healthy long term relationship. The Account Manager anticipates client needs and delivers to outperform on the key performance indicators within the contract and builds financial plans while striving to exceed revenue and profitability. The Account Manager creates and manages high performing teams which not only delivers operational excellence but keeps employees engaged and thriving, and in conjunction with the Corporate Solutions leadership team, understands the firm's strategy and goals and can translate those into the business opportunities.
Primary Responsibilities
Delivery of Client Satisfaction
Establish the vision and strategy of the account plan ensuring there is alignment with the client objectives and interests
Drive the account plan to deliver high quality results which exceed the client's expectations
Become a reference for best in class service delivery that can be leveraged to expand Jones Lang LaSalle's business
Recognizes opportunities for account growth, then articulate the value proposition and ensures its implementation across the platform
Directs the client team, and leverages experts within the broader organization, to ensure exceptional results are delivered to the client, exceeding key performance indicators
Proactively solicits and responds to feedback and input from client
Establishes and maintains effective relationships with customers and gains their trust and respect
Builds and Manages High Performing Teams
Ensures the best qualified candidate is hired for all roles on the account
Thoroughly and critically assesses direct reports (and directs directs)
For every direct report, build actionable and measurable career development plans; direct report in consistent conversations regarding progress
Advances the firm's diversity and inclusion priorities by focusing on talent moves, i.e. hiring, rotation and promotion
Provides point in time coaching to elevate performance
Achieve Financial Results
Manages to account budget, proactively identifying and preventing exceeding the plan
Partners with leadership when Retain all current business lines and expand the book of business with the client to extend beyond existing product lines or geography
Mitigates risk for the organization by ensuring A/R is maintained below 60 days payable
Contributes to the Growth of the Company
Brings to the organization any leading practices and/or innovations developed on the account to the firm
Identifies opportunities both on account and within professional network to generate additional revenue - engaging the right cross-functional resources to win
Become internal reference for best in class service delivery that can be leveraged to expand Jones Lang LaSalle's business
Produces and presents an annual Account Plan and related client business plan to include key objectives; client satisfaction results; summary of value add activities; and outlines growth/expansion opportunities to achieve.
Understand the fundamentals of the outsourcing business and the real estate industry
Job Requirements
Knowledge, Skills and Abilities
Client Focus
Dedicated to exceeding client expectations to ensure a no-bid contract renewal
Proactively solicits and responds to feedback and input from client
Establishes and maintains effective relationships with customers and gains their trust and respect
Results driven
Ability to execute against the vision and strategy
Measures the relevant data (financial, environmental, performance) and uses the data appropriately to reassess, adjust, expand or curtail
Takes corrective action quickly and decisively when performance falls short of expectation or when redirection is required
Natural Coach
Clearly establishes performance expectations and goals for employees
Provides point in time feedback on performance of employees
Solutions Oriented
Uses rigor and logic to solve difficult problems with effective solutions
Identifies issues before they become problems
Looks beyond the obvious and doesn't stop at the first answers
Realize operating leverage through process improvement, gaining capacity for value-added work
Firm Knowledgeable
Understand the fundamentals of the outsourcing business and the real estate industry
Knows how to navigate the organization to identify experts in our products and services
Personal characteristics
The successful candidate will be results driven, execute an account plant to ensure exceptional delivery, and have the highest ethical standards. The candidate must possess strong communication skills, the ability to influence others to achieve results and possess the following qualitative skills which are consistent with the company's critical success factors:
People leadership
Influence others, engage and inspire, proactive collaboration, build talent, communicate effectively and build relationship
Inspire trust, high integrity, adapt and learn
Result leadership
Ensure execution, drive targeted results, focus on customers and lead courageously
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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
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For additional details please see our career site pages for each country.
For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy .
Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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Jones Lang LaSalle

Muntinlupa City, Metro Manila
Permanent
Full-time