account management CoordinatorIBEX Global

Overview
SF HQ | Wholesale Team
At Allbirds, we believe in using business as a force for good. We're a global footwear and apparel brand with roots in New Zealand and headquarters in San Francisco. Since 2016, we've been on a mission to prove that comfort, design, and sustainability aren't mutually exclusive. Our commitment to creating better things in a better way is fueled by a belief that the fashion industry needs to focus less on flash and more on thoughtfulness. We're a certified B Corporation, meaning we meet rigorous standards of social and environmental performance, accountability, and transparency. We're dedicated to making the most sustainable products we can using premium natural materials - designed for life's everyday adventures. TIME 100 named us as one of the most innovative companies. Already calling our first shoe, the Wool Runners, the most comfortable in the world, and there is much more to come.
We take our craft seriously, but not ourselves. As part of the Allbirds family, you can look forward to team lunches, product tests, fun company events, inspiring guest speakers, comfortable shoes, sheep puns, and lots of creative ideas.
What does the job entail?
The Account Manager Coordinator is responsible for end-to-end order management of bulk, liquidation, and key account wholesale orders.
Responsibilities
What You'll Do:
Bulk/Corporate Promo
Ongoing collaboration of the development, implementation and evolution of SOP
Manages corp/bulk order channel (end-to-end order management)
Manages exchanges/returns
Diligent monitoring of inbound sales inquiries
Responds to all prospective customers and works to find order solutions that drive volume and profitability
Ensure orders are accurately entered in Shopify and that they ship on time and in full
Manages billing (ACH payments) * Continual updates as the process changes with new platforms and business needs
Drop orders to UPS or other carriers in a timely manner
Track and record all order activity in Corporate Order Tracking document
Reporting on business as required
Key Account Management
Account manager for DSG and Scheels (end-to-end order management)
Adjust pre-book orders at the request of partners or brand
Track and record all order activity in PO Master and all necessary other documents
Continual updates as the process changes with new platforms and business needs
Diligent monitoring of new orders that come in via SPS, and email
Ensure orders are accurately entered in SAP
Drop orders to UPS or other carriers in a timely manner
Collaborated on the development and implementation of SOP's for WS order process
Reporting on business as required
Liquidation
Continual updates as the process changes with new platforms and business needs
Diligent monitoring of new orders that come in via SPS, and email * Ensure orders are accurately entered in SAP
Drop orders to UPS or other carriers in a timely manner
Collaborated on the development and implementation of SOP's for WS order process
Manage end-to-end liquidation orders
Reporting on business as required
General Sales Team Support
Assist with sales meeting production
Organize and merch sample
Assist with attendee collateral production * Asset request
International Distribution order support ad hoc
Sample request * Reporting on business as required
Qualifications
What are we looking for?
Exceptional communication and organizational skills
Adaptability
Start-up mindset, with a willingness to build process as you go
Detail oriented
IBEX Global

Mandaluyong City, Metro Manila
Permanent
Full-time