a rewarding career with ttec araneta for airline Dayshift Account | up to p23kTTEC

Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Customer Service Representative working onsite in Araneta, Quezon City, you'll be a part of bringing humanity to business. #experienceTTEC
 
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in Philippines says it all!
 
Our recruitment hub is open to accept walk-in applicants from Monday to Friday, 9am- 4pm. You may visit TTEC Araneta office at 15F Gateway Tower, Cubao, Quezon City
  
What You'll be Doing
  
Do you have a passion for helping others and giving them peace of mind? In this role, you'll have ownership over resolving escalated or complex calls from customers. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.
 
During a Typical Day, You'll  
Consult customers on products and services to provide the best solutions for their needs by a variety of communication channels such as voice or verbal communication 
 
Respond to inquiries with active listening - identifying additional needs and support any upgrades in products and services   
Open and maintain customer accounts and information   
Resolve customer issues with patience and understanding  
Positively participate in company events, team activities, and continuous learning  
What You Bring to the Role  
Completed senior high school or two years in college 
Open to all newbies or with customer service experience 
Great verbal communication and business writing skills   
Recognize, apply and explain your product or service knowledge  
Computer experience 
What You Can Expect  
Supportive of your career and professional development 
An inclusive culture and community minded organization where giving back is encouraged 
A global team of curious lifelong learners guided by our company values 
And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives 
Visit https://mybenefits.ttec.com/phl/ for more information.