851-general transaction ProcessingeTeam Workforce Pte Ltd

Job Description
Job Description
Career Level 7
Responsibilities
Responsible for daily operational performance management and ensure both contractual and operational KPIs are met (responsibility of delivering the service within agreed deadlines and at the required quality)
Act as point-of-contact of the company and the client in the following areas, but not limited to, billing, credit management, cash applications, order management, andcollections
Act as an escalation point for all Order-to-Cash related issues raised by the client. Ensure the fast resolution of these issues and find ways as well to prevent them from happening again
Communication with the client to ensure that the AR department complies with the latest changes in the procedures
Develops good client relationships and good relations with the colleagues
Lead client meetings to discuss debtor performance and address issues as required
Actively seeks opportunities for Continuous Improvement initiatives to improve collection-related processes,servicesand deliverables to the client
Prepares forecasts / budget for the Team and conduct manual invoicing
Review account status for credit release
Contact customers to confirm open items for cash reconciliation, check control, credit reconciliation, residual invoice
Update deferred account list
Provide AR account updates and prepare aging report and send SOA to customers, follow up with customers
Identify AR accounts-related requests and process if approved
Identify collection issues and escalate torespons
Qualifications
Educational Qualifications
CPA an advantage but not required preferred are graduates of accounting, business or itsbranches
Others
BPO experience an advantage but not required
Proficient in MS Office, SAP, or any accounting-related ERP
Strong verbal and oral communication & client-facing skills
Minimum 4-5years experiencein the finance and accounting field preferably with experience in Accounts Receivable or Order-to-Cash
Positive approach in supporting customer & company needs
With managerial or supervisory experience must be able to lead a team of supervisors/team leads
Goal-oriented individual with strong time and task management.
Organized and methodical person with logical approach in addressing issues and strong analytical skills
Ability to solve urgent matters and work under pressure
Ability to impose a proactive spirit in the team
Flexibility, especially in the period of month/quarter/year-end closing