22003861_en - Operations Manager - travelSutherland

https://sutherland.taleo.net/careersection/2/jobdetail.ftl?job=22003861&lang=en
PH
Job Description:
Sutherland is seeking a goal-oriented and strategic-thinking person to join us as Service Delivery Manager. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Service Delivery Managers in this role get to:
Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations
Ensure success: Coordinate with the implementation team for new account roll-outs
Build the company: Seek, develop, and maintain relationships with clients; sustain and grow business partnerships by offering proactive solutions
Manage the workforce: Project and oversee staffing
Define Sutherland's reputation: Effectively deal with client complaints and issues
Qualifications:
Our most successful candidates will have:
Bachelor's degree
Customer service experience; managerial experience
Proficiency in CRM systems
Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
Ability to be pro-active in developing trust and professional rapport with employees and team members; work as a team-player
Ability to be customer-oriented in managing communications and issues
Persuasiveness in communicating and presenting the scope of Sutherland's products to industry prospects
Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
Sutherland

Legazpi City, Albay
Permanent
Full-time