https://sutherland.taleo.net/careersection/2/jobdetail.ftl?job=21004663&lang=en
PH
Job Description:
Sutherland is seeking an attentive and goal-oriented person to join us as a Lead - Workforce Scheduling. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
#LI-AK1
Qualifications:
Leads in this role get to:
Be the expert: Prepares optimal shift schedules with breaks and generate rosters with minimum understaffing/overstaffing. Generates interval level staffing plans using the forecasts, SLAs and other assumptions. Generates interval level forecasts for transaction volume, AHT and shrinkage with minimum variance with the actual values using prepared historical data
Extend support: Plan team activities such as meetings, trainings, and coaching sessions
Strengthen relationships: Coordinate with Service delivery , Reconcile employees listed in PeopleSoft with available employees for preparing weekly schedules in calibration with anticipated performance
Support the Team : Demonstrate leadership skills; be able to take the lead in making improvements and resolving issues
Our most successful candidates will have:
At least four years of work experience in a Call Center
At least two years of experience as an RTA / Scheduler
Experience with applications such as CMS Avaya Supervisor/ eWFM /IEX
Strong knowledge of MS-Excel
Good verbal and written communication skills
Ability to communicate / present with various levels of stakeholders
Good knowledge of WFM concepts
Good analytical skills
Ability to identify and understand trends and patterns
Knowledge of multi skill / site / vendor scheduling scenarios with experience of handling omni channel programs would be an added advantage
High School Diploma/GED (±11 years)
#LI-AK1
Sutherland
PH
Job Description:
Sutherland is seeking an attentive and goal-oriented person to join us as a Lead - Workforce Scheduling. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
#LI-AK1
Qualifications:
Leads in this role get to:
Be the expert: Prepares optimal shift schedules with breaks and generate rosters with minimum understaffing/overstaffing. Generates interval level staffing plans using the forecasts, SLAs and other assumptions. Generates interval level forecasts for transaction volume, AHT and shrinkage with minimum variance with the actual values using prepared historical data
Extend support: Plan team activities such as meetings, trainings, and coaching sessions
Strengthen relationships: Coordinate with Service delivery , Reconcile employees listed in PeopleSoft with available employees for preparing weekly schedules in calibration with anticipated performance
Support the Team : Demonstrate leadership skills; be able to take the lead in making improvements and resolving issues
Our most successful candidates will have:
At least four years of work experience in a Call Center
At least two years of experience as an RTA / Scheduler
Experience with applications such as CMS Avaya Supervisor/ eWFM /IEX
Strong knowledge of MS-Excel
Good verbal and written communication skills
Ability to communicate / present with various levels of stakeholders
Good knowledge of WFM concepts
Good analytical skills
Ability to identify and understand trends and patterns
Knowledge of multi skill / site / vendor scheduling scenarios with experience of handling omni channel programs would be an added advantage
High School Diploma/GED (±11 years)
#LI-AK1
Sutherland
Other Info
Davao City
Permanent
Full-time
Permanent
Full-time
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Sutherland
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Position 21004663_en - Workforce scheduler recruited by the company Sutherland at Davao, Joboko automatically collects the salary of , finds more jobs on 21004663_en - Workforce Scheduler or Sutherland company in the links above
About the company
Sutherland jobs
Central Luzon