21003372_en - Operations director - financial accountSutherland

https://sutherland.taleo.net/careersection/2/jobdetail.ftl?job=21003372&lang=en
PH
Job Description:
At Sutherland we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of forward-thinking and strategic-thinking individuals and we are looking to add a Business Director who will establish and execute operational strategies for the program.
If you are a Director looking for a global career, do not miss this opportunity!
As a Business Director, you will oversee day to day operations to achieve optimal results on efficiency metrics. You are also expected to:
Key Responsibilities
Responsible for Smooth Transitions and Stabilisation of the Process
Managing processes and the metrics on a day to day basis
Manage Operations Governance and build good relationship with the client
Responsible for achieving SLA's and KPI's and consistently improving them
Adherence to Control and Compliance requirements and fixing gaps within 10 days of identification
Ensure effective Knowledge Transfer of Activities and SOP update
Recommending and initiating Process changes with the client as part of continuous improvement
Participate in Account Planning activities
Asses and appraise performance of team and handle resource management
Identify & initiate Six Sigma/Lean opportunities in association with Quality team
Interact and comply with all Client Internal & External Audit requirements
Collaborate, influence and partner with site functions and support partners
Serve as liaison between client and all internal departments, addressing queries
Goal setting and Performance appraisal for the team
Hiring the right talent
Ensure backup planning - people and process
Meet the financial operating plan for scope of business
Ensure timely reviews to gage performance of the Team and provide appropriate feedback
Ability to lead with example
Qualifications:
Required Skills/Education
Bachelor's degree in related field - Accountancy / Economics / Finance
Qualified / Semi Qualified Accountant would be an added advantage
10+ years of proven F&A operations experience. 5+ years of hands on operations management exposure to Collections and O2C along with account management
Experience in handling Team Size of
100 FTE
Experience and exposure to virtual management set up
Team player with proven experience working with internal support partners and client organization
Possess excellent oral and written communication skills
Advance knowledge in MS Office (Excel and Power Point) & ERP Applications Implementation (Preferably)
Desire to train and develop employees
Excellent Leadership, business communication, presentation & negotiation skills
Organized and set priorities to meet deadlines
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Sutherland

Pampanga
Permanent
Full-time