zoom 137: Accounts Receivable analyst channelKMC MAG Solutions Inc

Functional Overview Zoom is looking for an AR Analyst to handle collection activity including contacting customers regarding outstanding delinquent payments, responding to customer correspondence, and investigating payment issues. The AR Analyst will Functional Overview Zoom is looking for an AR Analyst to handle collection activity including contacting customers regarding outstanding delinquent payments, responding to customer correspondence, and investigating payment issues. The AR Analyst will be responsible for processing resolution of delinquent accounts and other necessary functions in the following functional areas: collections, billing and customer service. The ideal candidate would be someone who is a self-starter, strategic thinker, great communicator, and enjoys collaborating with people with a diverse set of talents in a dynamic fast-paced environment with a globally distributed team. Duties and Responsibilities Contact assigned customers via email, video and voice calls to manage the collections process. Work closely with customers and internal teams to resolve customers' billing and collection inquiries within a timely manner. Maintain exceptional service with integrity to assist customers through accurate, relevant and timely communication. Maintain accurate documentation of all collection activity performed. Analyze collection patterns and work with management to recommend collection recovery strategies to improve operational efficiencies. Ensure all KPI's given are met or exceeded. Assist our Cash Application team by securing remittance details from our customers to ensure timely and accurate application of payments made by our customers. Perform account reconciliations when required. Gather and compile details as required for month/quarter/year end reporting as well as audit/compliance reporting. Perform other duties as assigned including back-up functions for the team. Minimum Qualifications Bachelor's degree in business, finance or a related field. Experience will be accepted in liue of a bachelor's degree for the right candidate. A minimum of 5 years' experience in an Accounts Receivable role. Experience within a high volume, rapid growth environment is required. SaaS/HaaS or Technology based experience would be preferred. Fluency in English (written and verbal) is required. Strong interpersonal and professional skills. Strong problem-solving skills. Strong organizational and follow-through skills. Ability to handle a large volume of complex issues, detail oriented with strong multi-tasking skills is required. Ability to work within a fast-paced environment with a globally distributed team. Experience with Zuora is preferred, though not required Experience working in HighRadius or equivalent tool is required. Excellent oral and written communication skills; ability to tailor communication to an audience. Proficient in Microsoft Office Word, Excel and G-suite Energetic, detail-oriented, and positive attitude
Monster

Philippines
Permanent
Full-time